Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

USB Ethernet not appearing / disappears a few mins after boot. #11

Closed
scyto opened this issue Mar 20, 2020 · 7 comments
Closed

USB Ethernet not appearing / disappears a few mins after boot. #11

scyto opened this issue Mar 20, 2020 · 7 comments

Comments

@scyto
Copy link

scyto commented Mar 20, 2020 •
edited
Loading

Description of the problem

Installed apollo lake variant on my DS918+
Eth2 (3rd ethernet port never showed up in UI)
dmesg showed device detected
rebooted - eth3 was there, i could configure IP but a few minutes later it had disappeared in the UI
I see this in the messages

2020-03-20T08:20:33-07:00 SYN02 synoscgi_SYNO.Core.Network.Ethernet_1_set[16801]: net_lnx_set_ip_netmask.c:94 unable to stop dhcp-client instance on eth2
2020-03-20T08:20:34-07:00 SYN02 ipv4_change hook event: eth2 none->192.168.23.1 
2020-03-20T08:20:34-07:00 SYN02 gateway_change hook event: NEW 0.0.0.0 on eth2 
2020-03-20T08:20:34-07:00 SYN02 gateway_change hook event: DEL 192.168.1.1 on ovs_eth0 
2020-03-20T08:20:34-07:00 SYN02 gateway_change hook event: DEL 0.0.0.0 on eth2 
2020-03-20T08:20:34-07:00 SYN02 gateway_change hook event: NEW 192.168.1.1 on ovs_eth0 
2020-03-20T08:20:34-07:00 SYN02 [  732.326171] init: winbindd main process (14211) killed by TERM signal
2020-03-20T08:22:33-07:00 SYN02 kernel: [  851.048595] aqc111 2-2:1.0 eth2: Failed to read(0x1) reg index 0x0002: -19
2020-03-20T08:22:33-07:00 SYN02 kernel: [  851.056287] aqc111 2-2:1.0 eth2: Failed to write(0x1) reg index 0x0002: -19
2020-03-20T08:22:33-07:00 SYN02 kernel: [  851.064076] aqc111 2-2:1.0 eth2: Failed to write(0x1) reg index 0x0002: -19
2020-03-20T08:22:33-07:00 SYN02 kernel: [  851.071899] aqc111 2-2:1.0 eth2: Failed to write(0x61) reg index 0x0000: -19
2020-03-20T08:22:33-07:00 SYN02 synonetd: hook/ip_change_event.cpp:58 error on link detect
2020-03-20T08:22:33-07:00 SYN02 kernel: [  851.088664] aqc111 2-2:1.0 eth2 (unregistered): Failed to write(0x1) reg index 0x0002: -19
2020-03-20T08:22:33-07:00 SYN02 kernel: [  851.097912] aqc111 2-2:1.0 eth2 (unregistered): Failed to write(0x1) reg index 0x0002: -19
2020-03-20T08:22:33-07:00 SYN02 kernel: [  851.107155] aqc111 2-2:1.0 eth2 (unregistered): Failed to write(0x61) reg index 0x0000: -19
2020-03-20T08:29:02-07:00 SYN02 kernel: [ 1239.985491] xhci_hcd 0000:00:15.0: port 1 resume PLC timeout

Description of your products

DS918+
Linux SYN02 4.4.59+ #24922 SMP PREEMPT Thu Apr 25 14:29:34 CST 2019 x86_64 GNU/Linux synology_apollolake_918+
DSM 6.2.2-24922 Update 4
TRENDnet TUC-ET5G (connected using USB C to A adapter)

Description of your environment

  • connect directly to a PC
    • PC: another TRENDnet TUC-ET5G connected to USBC port
    • Hub: model N/A
  • cable category Cat.6

Output of dmesg command

This output was from where i plug it back in and out, i also saw this during the initial test.

[  851.031627] usb 2-2: USB disconnect, device number 2
[  851.037287] aqc111 2-2:1.0 eth2: unregister 'aqc111' usb-0000:00:15.0-2, USB-C 3.1 to 5GBASE-T Ethernet Adapter
[  851.048595] aqc111 2-2:1.0 eth2: Failed to read(0x1) reg index 0x0002: -19
[  851.056287] aqc111 2-2:1.0 eth2: Failed to write(0x1) reg index 0x0002: -19
[  851.064076] aqc111 2-2:1.0 eth2: Failed to write(0x1) reg index 0x0002: -19
[  851.071899] aqc111 2-2:1.0 eth2: Failed to write(0x61) reg index 0x0000: -19
[  851.088664] aqc111 2-2:1.0 eth2 (unregistered): Failed to write(0x1) reg index 0x0002: -19
[  851.097912] aqc111 2-2:1.0 eth2 (unregistered): Failed to write(0x1) reg index 0x0002: -19
[  851.107155] aqc111 2-2:1.0 eth2 (unregistered): Failed to write(0x61) reg index 0x0000: -19
[ 1009.205016] usbcore: deregistering interface driver aqc111
[ 1013.438852] usbcore: registered new interface driver aqc111
[ 1239.985491] xhci_hcd 0000:00:15.0: port 1 resume PLC timeout
[ 1253.110490] usb 2-2: new SuperSpeed USB device number 3 using xhci_hcd
[ 1253.140489] aqc111 2-2:1.0 eth2: register 'aqc111' at usb-0000:00:15.0-2, USB-C 3.1 to 5GBASE-T Ethernet Adapter, 3c:8c:f8:f9:60:16

Output of lsusb command

alexb@SYN02:/var/log$ lsusb
|__usb1          1d6b:0002:0404 09  2.00  480MBit/s 0mA 1IF  (Linux 4.4.59+ xhci-hcd xHCI Host Controller 0000:00:15.0) hub
  |__1-4         f400:f400:0100 00  2.00  480MBit/s 200mA 1IF  (Synology DiskStation 7F008C48A8DA5A85)
|__usb2          1d6b:0003:0404 09  3.00 5000MBit/s 0mA 1IF  (Linux 4.4.59+ xhci-hcd xHCI Host Controller 0000:00:15.0) hub
  |__2-2         20f4:e05a:0101 00  3.20 5000MBit/s 896mA 1IF  (TRENDnet TRENDnet USB 5G Adapter 000000BF)

Output of ifconfig -a command

alexb@SYN02:/var/log$ ifconfig -a
docker0   Link encap:Ethernet  HWaddr 02:42:E1:65:F1:DE  
          inet addr:172.17.0.1  Bcast:172.17.255.255  Mask:255.255.0.0
          inet6 addr: fe80::42:e1ff:fe65:f1de/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:82964 errors:0 dropped:0 overruns:0 frame:0
          TX packets:77659 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:609167530 (580.9 MiB)  TX bytes:758678951 (723.5 MiB)

docker1c6 Link encap:Ethernet  HWaddr 4E:82:75:12:76:6A  
          inet6 addr: fe80::4c82:75ff:fe12:766a/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:2614 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2394 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:199471 (194.7 KiB)  TX bytes:631186 (616.3 KiB)

docker336 Link encap:Ethernet  HWaddr D2:06:73:F3:EC:0B  
          inet6 addr: fe80::d006:73ff:fef3:ec0b/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:80350 errors:0 dropped:0 overruns:0 frame:0
          TX packets:75282 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:610129555 (581.8 MiB)  TX bytes:758049103 (722.9 MiB)

eth0      Link encap:Ethernet  HWaddr 00:11:32:A1:CA:DD  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:709137 errors:0 dropped:0 overruns:0 frame:0
          TX packets:488977 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:964256961 (919.5 MiB)  TX bytes:618720951 (590.0 MiB)

eth1      Link encap:Ethernet  HWaddr 00:11:32:A1:CA:DE  
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

eth2      Link encap:Ethernet  HWaddr 3C:8C:F8:F9:60:16  
          BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

lo        Link encap:Local Loopback
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:8342 errors:0 dropped:0 overruns:0 frame:0
          TX packets:8342 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1 
          RX bytes:1042895 (1018.4 KiB)  TX bytes:1042895 (1018.4 KiB)

ovs-syste Link encap:Ethernet  HWaddr 56:5F:89:62:65:3C  
          BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

ovs_eth0  Link encap:Ethernet  HWaddr 00:11:32:A1:CA:DD  
          inet addr:192.168.1.38  Bcast:192.168.1.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:167456 errors:0 dropped:0 overruns:0 frame:0
          TX packets:97443 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1 
          RX bytes:932653965 (889.4 MiB)  TX bytes:597578139 (569.8 MiB)

ovs_eth1  Link encap:Ethernet  HWaddr 00:11:32:A1:CA:DE  
          inet addr:192.168.1.39  Bcast:192.168.1.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:362 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1 
          RX bytes:0 (0.0 B)  TX bytes:56930 (55.5 KiB)

sit0      Link encap:IPv6-in-IPv4
          NOARP  MTU:1480  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
@scyto
Copy link
Author

scyto commented Mar 20, 2020

i have a QNAP QNA-UC5G1T on order, but given amazon shipping at moment it isn't expected to arrive for a week - this will help identify if it is the usbc>a adapter or the trend net device itself.

@scyto
Copy link
Author

scyto commented Mar 20, 2020 •
edited
Loading

i rebooted to see if it was because i originally booted with out eth cable plugged in
it worked for a minute but after that i could no longer ping between the PC the DS918+
I don't see the same logged items in messages or dmesg i posted above
and it hasn't yet disappeared from the the UI

i guess wait for the QNAP one to arrive before spending any time on this,

@scyto
Copy link
Author

scyto commented Mar 24, 2020 •
edited
Loading

I think this is looking more like it was the USBC > USBA adapters. I have one iof these units working on my DS1815+ (HTML speed test reports 2gbps down but only 500mbps up - but that is different issue so i will close as resolved for now.)

@scyto scyto closed this as completed Mar 24, 2020
@suddy
Copy link

suddy commented Apr 1, 2020

i rebooted to see if it was because i originally booted with out eth cable plugged in
it worked for a minute but after that i could no longer ping between the PC the DS918+
I don't see the same logged items in messages or dmesg i posted above
and it hasn't yet disappeared from the the UI

i guess wait for the QNAP one to arrive before spending any time on this,

I have the same error.
I had two QNAP one use typec to typec connect to my MacBook Pro 2018, the other is connect to ds918+ and connect with one line direct.
When I boot ds918+, I can ping from my MacBook
Pro, but few minute later, I cannot ping between my MacBook Pro and ds918+
And when I change ipaddr or netmask on ds918+(for this eth2) sometime it work for a minute, sometimes not. I had reinstall DS918+ ‘s system, but nothing change

@scyto
Copy link
Author

scyto commented Apr 1, 2020

@suddy hmm sounds exactly like what i saw, i need to do some more longhaul testing

@bb-qq
Copy link
Owner

bb-qq commented Apr 8, 2020

Hi @suddy , could you create a new issue and attach the required information if you still have the problem.

@avielc
Copy link

avielc commented May 14, 2022

Kinda reviving the old topic. - sorry for that.
I was wondering if you guys found the cause as I want to take a dive here and try to upgrade the nas to 2.5gbps (router has a supported port. and wifi is 2.5gbps in speed)
I am thinking of getting the Trend ET5G only because it's under the tax enabled rate for delivery.

Whenever you can reply back, i'd appreciate it.
Thanks!

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
None yet
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
4 participants
@suddy @bb-qq @scyto @avielc