Design Research

Discovery

• StudentAid BC Heuristic
• StudentAid BC Journey Map
• StudentAid BC Summary

Provided by Number41 in 2018. Key themes are still occurring today through validation on surveys and usability labs

Demographic & data

• Award demographic
• Disbursement

Personas

• Students
• Institutions
• Staff

Satisfaction Surveys

• Students (April 2021)
• Students (August 2021)
• Ministry staff (November 2021)
• Institutions (November 2021)

Usability labs

• Institutions (June 2021)
• Institutions (October 2021)
• Students (November 2021)
• Usability outcomes and recommendations