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Design Research
hellolynn-tbtb edited this page Jun 26, 2023
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If you can't access the documents below, you'll need to ask for permission from someone on the SIMS team or lynn.nguyen@gov.bc.ca. These documents are stored in the SIMS team channel and may require permission.
Provided by Number41 in 2018.
From business intelligence team (Tableau).
A journey map is a visual representation of users' processes, needs, and perceptions throughout their interactions and relationship with an organization. It helps you understand the steps a user takes – the ones you see, and don't – when they interact with StudentAid BC.
- Journey Map (June 2023)
- Students (April 2021)
- Students (August 2021)
- Ministry staff (November 2021)
- Institutions (November 2021)