Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Issues with accessing an existing NR with phone and email #8924

Closed
sienna-oldaccountdontuse opened this issue Sep 10, 2021 · 1 comment
Closed
Labels
bug Something isn't working ENTITY Business Team Name Request Names Team Name Request Name Examination Team Priority2

Comments

@sienna-oldaccountdontuse
Copy link
Contributor

Description

Report from Jenn Weldon:

I have noticed that when doing a search using "Manage My Name Request",sometimes you can't manage a name request using a phone number or email, two times in a row. If you do a search with a phone number, the next time you do it, you have to use an email. Is there a reason why this keeps happening?

Steps to replicate

  1. Request a name
  2. Go to "manage an existing NR" tab
  3. Enter NR, and phone number
  4. it works
  5. CLick "back" to g to "manage an existing NR" tab
  6. Enter NR and phone number again
  7. It doesn't work
  8. Try NR and email
  9. Works

Impact

Minimal impact, confusing but if the client makes a few attempt they will get access to their NR

Chance of occurring

have not tried to replicate yet

@sienna-oldaccountdontuse sienna-oldaccountdontuse added bug Something isn't working ENTITY Business Team Name Request labels Sep 10, 2021
@severinbeauvais
Copy link
Collaborator

I cannot reproduce this (in Dev). I followed the steps exactly (except for clicking Exit instead of Back (*)).

It may be that the displayed fields are not saved to the search variables (ie, the event that does so is not triggered). This should be looked at.

(*) Clicking "Back" (browser button) takes me to the page I was on before NR UI, because NR UI does not use routes (ie, separate "pages") to navigate between screens, so there is only 1 browser history item.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working ENTITY Business Team Name Request Names Team Name Request Name Examination Team Priority2
Projects
None yet
Development

No branches or pull requests

5 participants