Unity Asset can't load haptic_labrary.dll

[pear0803]

hello
i meet some problem behaptics assets
import UnityAssetstore asset , open Behaptics/SDK/Example/Scene/1.Simple.scene
that editor play it. seen this error like picture

please how i solve that error?

already install behaptics player program
run program, pair done two arm's haptics.
used unity version 2019.3.3f1.

thanks to read that

[westside]

Sorry for your inconvenience.
I'll check and let you know.

[westside]

I've checked it in Unity 2019.3.7f1 and could not replicate any related issue.
Can you clear Bhaptics folder and import again?

If problem not solved, please send us project files.

[pear0803]

i try clear and reimport this asset but i see same error
can you give me your using e-mail adress?
i'll post this project.

[pear0803]

i try behaptics asset 1.4.13 version.
it works great for me.

[westside]

I also tested 2019.3.3f1 and had no problem.
Please send us the project file to developer@bhaptics.com

[westside]

Please install visual c++ redistributable to your computer.
dll files built with c++ visual studio requires c++ redistributable and that might be missing on your computer.
https://www.groovypost.com/howto/fix-visual-c-plus-plus-redistributable-windows-10/

We are going to add redistributable to our next bhaptics player so that customer does not have same issue anymore.