Theme upload on store give error "There was a problem processing your theme"

[patelbj3]

Hello,

We developed and design theme using the stencil CLI. Now we are trying to upload theme on storefront. For that, first I created bundle file using stencil bundle command. Second step is in storefront I click on upload theme and I selected bundle zip file to upload in storefront. After that I receive message that "The theme was uploaded successfully" and I can see the theme is in processing phase. At processing phase it give error "There was a problem processing your theme" and then the theme processing disappear. I tried to use different browsers as well but nothing works.

Can anyone help me to solve this error??

I will really appreciate your help.

Thank you

[junedkazi]

@patelbj3 is there a way we can get in touch with you to get store info & may be the theme zip which is failing. cc @mjschock

[mjschock]

@patelbj3 - at what percent complete did it emit that error message? (edited) - i see you're talking about manually uploading. if you can, please try using stencil-cli to do a stencil push to your store and let us know what it says. otherwise, if you can provide us a link to your theme, we'll take a look. you can send it to michael.schock@bigcommerce.com.

[patelbj3]

@mjschock I tried to use stencil push and it still didn't work. I just sent you an email. Please respond at your earliest convenience. Thank you

[patelbj3]

@junedkazi Can you please call me at 848-245-9464 or you can email me to binjal@custombarres.com.