Plugin-Errors client_rpc_generated

[kfeeeeee]

Dear all,

I am currently testing mattermost (master branch) and was trying the plugin to integrate our BBB-Cluster. Unfortunately it doesn't work and I am not sure how to further identify the problem. The only errors I see are:

{"timestamp":"2021-12-16 15:16:59.601 +01:00","level":"error","msg":"RPC call OnDeactivate to plugin failed.","caller":"plugin/client_rpc_generated.go:33","plugin_id":"bigbluebutton","error":"unexpected EOF"} {"timestamp":"2021-12-16 15:16:59.601 +01:00","level":"warn","msg":"error closing client during Kill","caller":"plugin/hclog_adapter.go:70","plugin_id":"bigbluebutton","wrapped_extras":"errstream closed"} {"timestamp":"2021-12-16 15:16:59.601 +01:00","level":"warn","msg":"plugin failed to exit gracefully","caller":"plugin/hclog_adapter.go:72","plugin_id":"bigbluebutton"}

The BBB-Plugin-Button appears but nothing happens if one tries to start a BBB-Call/Meeting.

Thanks in advance

EDIT:

Log on server reboot:

{"timestamp":"2021-12-17 09:54:43.888 +01:00","level":"error","msg":"RPC call OnDeactivate to plugin failed.","caller":"plugin/client_rpc_generated.go:33","plugin_id":"bigbluebutton","error":"unexpected EOF"} {"timestamp":"2021-12-17 09:54:43.888 +01:00","level":"warn","msg":"error closing client during Kill","caller":"plugin/hclog_adapter.go:70","plugin_id":"bigbluebutton","wrapped_extras":"errconnection is shut down"} {"timestamp":"2021-12-17 09:54:43.888 +01:00","level":"warn","msg":"plugin failed to exit gracefully","caller":"plugin/hclog_adapter.go:72","plugin_id":"bigbluebutton"} {"timestamp":"2021-12-17 09:54:44.883 +01:00","level":"info","msg":"Server is initializing...","caller":"app/server.go:237","go_version":"go1.16.7"}

[harshilsharma63]

Hi @kfeeeeee

The error you have attached is when the Mattermost server is shutting down the plugin. This is a knows error and doesn't affect the working of the plugin.

Can you try the following steps to find the actual error-

1. Enable the plugin. Make sure the BBB icon shows up in the channel header (top right).
2. Set file log level to debug.
3. Execute the slash command /bbb. This will cause any error occurring in meeting creation to occur.

Can you please follow these steps and share the logs?

[kfeeeeee]

Dear @harshilsharma63 ,

Thanks for your reply. I just checked and it turns out that when using the/bbb command everything works as expected. It seems that triggering the command with the upper right button just doesn't work.

KR

[harshilsharma63]

@kfeeeeee can you inspect in the browser's network tab what XHR request is sent on clicking the channel header button and what is the response? Also what BBB plugin version are you on?

[harshilsharma63]

@kfeeeeee can you try the latest v4.3.1?