recordings don't populate in mattermost

[eyebank]

Hello: built new server, applied the plugin and successfully started a meeting in a public (and private) mattermost channel. Shortly after starting the meeting hit record and tested the system. Upon completion no playback button available - unable to visually review session. what to do?

log:
root@BBB:~# sudo bbb-record --list
Internal MeetingID Time APVD APVDE RAS Slides Processed Published External MeetingID

---

389008d031449f2f4625431247834f0c24ed7719-1573271458200 Fri Nov 8 22:50:58 EST 2019 X XXX X 6 presentation 1TMYVJ6fg6YySyc2fS8FBYkf1PU
002e4695d14eb9c7aa4b8842e88889b1c2a87f77-1573270384682 Fri Nov 8 22:33:04 EST 2019 X XXX X 6 presentation 1TMWK7SSfBTNfIVcfZx03CI6j0U
a1679b47f76ce42716c9ccfd938fbd4cd740e550-1573269836761 Fri Nov 8 22:23:56 EST 2019 X XXX X 6 presentation 1TMVCyIeiquRjDDq6KXtvXvT39s

--
NEXT LEFT LAST PASSED UNIT ACTIVATES
Sat 2019-11-09 01:25:53 EST 29s left Sat 2019-11-09 01:25:23 EST 3ms ago bbb-record-core.timer bbb-record-core.target

1 timers listed.

● bbb-rap-archive-worker.service - BigBlueButton recording and playback archive worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-archive-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:53:31 EST; 2h 31min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 8ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/recorded/*.done was not met
Process: 11660 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-archive-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11660 (code=exited, status=0/SUCCESS)

Nov 08 22:53:30 BBB systemd[1]: Started BigBlueButton recording and playbac...r.

● bbb-rap-sanity-worker.service - BigBlueButton recording and playback sanity check worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-sanity-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:54:30 EST; 2h 30min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 10ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/archived/*.done was not met
Process: 11694 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-sanity-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11694 (code=exited, status=0/SUCCESS)

Nov 08 22:54:30 BBB systemd[1]: Started BigBlueButton recording and playbac...r.

● bbb-rap-process-worker.service - BigBlueButton recording and playback process worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-process-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:56:06 EST; 2h 29min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 11ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/sanity/*.done was not met
Process: 11708 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-process-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11708 (code=exited, status=0/SUCCESS)

Nov 08 22:55:30 BBB systemd[1]: Started BigBlueButton recording and playbac...r.

● bbb-rap-publish-worker.service - BigBlueButton recording and playback publish worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-publish-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:56:07 EST; 2h 29min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 13ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/processed/*.done was not met
Process: 11931 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-publish-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11931 (code=exited, status=0/SUCCESS)

Nov 08 22:56:06 BBB systemd[1]: Started BigBlueButton recording and playbac...r.
Hint: Some lines were ellipsized, use -l to show in full.

###########################
thanks for looking.

[eyebank]

HI @jasonblais @ffdixon any ideas?

[ffdixon]

First check the record processing logs to see if there are any errors. See

http://docs.bigbluebutton.org/dev/recording.html#troubleshooting

Let us know if you see any errors.

[eyebank]

First check the record processing logs to see if there are any errors. See

http://docs.bigbluebutton.org/dev/recording.html#troubleshooting

Let us know if you see any errors.

Hi @ffdixon,

after reviewing the troubleshooting section, i found that there are no values under RAS. Also, more importantly i think, There is not a Tomcat7 folder as described in the section here:

Check out that the parameter defaultMeetingExpireDuration in /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties does not have a big value (default to 1).

Images attached.

[ffdixon]

Hi @eyebank,

Can you do the following

1. Update your BigBlueButton server to the latest build of BigBlueButton 2.2
2. Add the api-demo to the server so you can try creating a recording locally
3. Create a local recording using demo10.jsp and ensure that it processes

If it does, try creating a recording again from Mattermost and it should.

If it does not, then check out the following documentation for debugging failed recordings

http://docs.bigbluebutton.org/dev/recording.html#troubleshooting

Try the above and let us know the results.

[eyebank]

@ffdixon Fred, as requested:

Can you do the following

Update your BigBlueButton server to the latest build of BigBlueButton 2.2 >>> Done
Add the api-demo to the server so you can try creating a recording locally >>> Done
Create a local recording using demo10.jsp and ensure that it processes >>>> Done
If it does, try creating a recording again from Mattermost and it should. >>> It Did! Perfect

If it does not, then check out the following documentation for debugging failed recordings >>> Failed!

There seems to be an error with rsync: see log below:
(/var/log/bigbluebutton/archive-.log)

Logfile created on 2019-12-05 12:53:44 -0500 by logger.rb/v1.2.7

I, [2019-12-05T12:53:44.132488 #11823] INFO -- : Archiving events for 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.227902 #11823] INFO -- : Archiving audio /var/freeswitch/meetings/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793-.
I, [2019-12-05T12:53:44.228144 #11823] INFO -- : Executing: rsync -stv /var/freeswitch/meetings/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793-992891.opus /var/bigbluebutton/recording/raw/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/audio
I, [2019-12-05T12:53:44.329423 #11823] INFO -- : 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793-992891.opus
I, [2019-12-05T12:53:44.376697 #11823] INFO -- :
I, [2019-12-05T12:53:44.376796 #11823] INFO -- : sent 1,724,972 bytes received 35 bytes 3,450,014.00 bytes/sec
I, [2019-12-05T12:53:44.376822 #11823] INFO -- : total size is 1,724,416 speedup is 1.00
I, [2019-12-05T12:53:44.376868 #11823] INFO -- : Exit status: 0
I, [2019-12-05T12:53:44.376892 #11823] INFO -- : Archiving notes for 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.377000 #11823] INFO -- : Downloading http://localhost:9001/p/359823b1/export/txt to /var/bigbluebutton/recording/raw/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/notes/tmp_note.txt
I, [2019-12-05T12:53:44.388326 #11823] INFO -- : Empty notes for 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.388394 #11823] INFO -- : Archiving contents of /var/bigbluebutton/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.388480 #11823] INFO -- : Executing: rsync -rstv /var/bigbluebutton/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/ /var/bigbluebutton/recording/raw/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/presentation/
I, [2019-12-05T12:53:44.389843 #11823] INFO -- : sending incremental file list
I, [2019-12-05T12:53:44.390333 #11823] INFO -- : ./
I, [2019-12-05T12:53:44.390916 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/
I, [2019-12-05T12:53:44.390960 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003.pdf
I, [2019-12-05T12:53:44.392471 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/pngs/
I, [2019-12-05T12:53:44.392510 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/pngs/slide-1.png
I, [2019-12-05T12:53:44.392751 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/pngs/slide-2.png
I, [2019-12-05T12:53:44.392861 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/pngs/slide-3.png
I, [2019-12-05T12:53:44.392899 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/pngs/slide-4.png
I, [2019-12-05T12:53:44.392924 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/pngs/slide-5.png
I, [2019-12-05T12:53:44.392950 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/pngs/slide-6.png
I, [2019-12-05T12:53:44.392976 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/svgs/
I, [2019-12-05T12:53:44.392999 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/svgs/slide1.svg
I, [2019-12-05T12:53:44.394508 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/svgs/slide2.svg
I, [2019-12-05T12:53:44.394854 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/svgs/slide3.svg
I, [2019-12-05T12:53:44.394964 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/svgs/slide4.svg
I, [2019-12-05T12:53:44.395063 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/svgs/slide5.svg
I, [2019-12-05T12:53:44.395158 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/svgs/slide6.svg
I, [2019-12-05T12:53:44.395271 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/textfiles/
I, [2019-12-05T12:53:44.395316 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/textfiles/slide-1.txt
I, [2019-12-05T12:53:44.395357 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/textfiles/slide-2.txt
I, [2019-12-05T12:53:44.395395 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/textfiles/slide-3.txt
I, [2019-12-05T12:53:44.395432 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/textfiles/slide-4.txt
I, [2019-12-05T12:53:44.395468 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/textfiles/slide-5.txt
I, [2019-12-05T12:53:44.395504 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/textfiles/slide-6.txt
I, [2019-12-05T12:53:44.395536 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/thumbnails/
I, [2019-12-05T12:53:44.395568 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/thumbnails/thumb-1.png
I, [2019-12-05T12:53:44.395667 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/thumbnails/thumb-2.png
I, [2019-12-05T12:53:44.395717 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/thumbnails/thumb-3.png
I, [2019-12-05T12:53:44.395744 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/thumbnails/thumb-4.png
I, [2019-12-05T12:53:44.395766 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/thumbnails/thumb-5.png
I, [2019-12-05T12:53:44.395787 #11823] INFO -- : d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1575568039003/thumbnails/thumb-6.png
I, [2019-12-05T12:53:44.436998 #11823] INFO -- :
I, [2019-12-05T12:53:44.437085 #11823] INFO -- : sent 941,419 bytes received 522 bytes 1,883,882.00 bytes/sec
I, [2019-12-05T12:53:44.437115 #11823] INFO -- : total size is 939,353 speedup is 1.00
I, [2019-12-05T12:53:44.437156 #11823] INFO -- : Exit status: 0
I, [2019-12-05T12:53:44.437177 #11823] INFO -- : Archiving contents of /usr/share/red5/webapps/screenshare/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.437266 #11823] INFO -- : Executing: rsync -rstv /usr/share/red5/webapps/screenshare/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/ /var/bigbluebutton/recording/raw/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/deskshare/
I, [2019-12-05T12:53:44.438464 #11823] INFO -- : sending incremental file list
I, [2019-12-05T12:53:44.438509 #11823] INFO -- : rsync: change_dir "/usr/share/red5/webapps/screenshare/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793" failed: No such file or directory (2)
I, [2019-12-05T12:53:44.580538 #11823] INFO -- :
I, [2019-12-05T12:53:44.580784 #11823] INFO -- : sent 20 bytes received 12 bytes 64.00 bytes/sec
I, [2019-12-05T12:53:44.580817 #11823] INFO -- : total size is 0 speedup is 0.00
I, [2019-12-05T12:53:44.580865 #11823] INFO -- : rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1183) [sender=3.1.1]
I, [2019-12-05T12:53:44.580919 #11823] INFO -- : Exit status: 23
W, [2019-12-05T12:53:44.580952 #11823] WARN -- : Failed to archive contents of /usr/share/red5/webapps/screenshare/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.580981 #11823] INFO -- : Archiving contents of /usr/share/red5/webapps/video/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.581248 #11823] INFO -- : Executing: rsync -rstv /usr/share/red5/webapps/video/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/ /var/bigbluebutton/recording/raw/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/video/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/
I, [2019-12-05T12:53:44.582874 #11823] INFO -- : sending incremental file list
I, [2019-12-05T12:53:44.583281 #11823] INFO -- : rsync: change_dir "/usr/share/red5/webapps/video/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793" failed: No such file or directory (2)
I, [2019-12-05T12:53:44.724538 #11823] INFO -- :
I, [2019-12-05T12:53:44.724663 #11823] INFO -- : sent 20 bytes received 12 bytes 64.00 bytes/sec
I, [2019-12-05T12:53:44.724703 #11823] INFO -- : total size is 0 speedup is 0.00
I, [2019-12-05T12:53:44.724735 #11823] INFO -- : rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1183) [sender=3.1.1]
I, [2019-12-05T12:53:44.724804 #11823] INFO -- : Exit status: 23
W, [2019-12-05T12:53:44.724852 #11823] WARN -- : Failed to archive contents of /usr/share/red5/webapps/video/streams/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.724881 #11823] INFO -- : Archiving contents of /var/kurento/screenshare/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.724997 #11823] INFO -- : Executing: rsync -rstv /var/kurento/screenshare/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/ /var/bigbluebutton/recording/raw/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/deskshare/
I, [2019-12-05T12:53:44.727027 #11823] INFO -- : sending incremental file list
I, [2019-12-05T12:53:44.727167 #11823] INFO -- : rsync: change_dir "/var/kurento/screenshare/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793" failed: No such file or directory (2)
I, [2019-12-05T12:53:44.848425 #11823] INFO -- :
I, [2019-12-05T12:53:44.848523 #11823] INFO -- : sent 20 bytes received 12 bytes 64.00 bytes/sec
I, [2019-12-05T12:53:44.848550 #11823] INFO -- : total size is 0 speedup is 0.00
I, [2019-12-05T12:53:44.848577 #11823] INFO -- : rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1183) [sender=3.1.1]
I, [2019-12-05T12:53:44.848627 #11823] INFO -- : Exit status: 23
W, [2019-12-05T12:53:44.848655 #11823] WARN -- : Failed to archive contents of /var/kurento/screenshare/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.848681 #11823] INFO -- : Archiving contents of /var/kurento/recordings/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793
I, [2019-12-05T12:53:44.848774 #11823] INFO -- : Executing: rsync -rstv /var/kurento/recordings/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/ /var/bigbluebutton/recording/raw/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/video/01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793/
I, [2019-12-05T12:53:44.850813 #11823] INFO -- : sending incremental file list
I, [2019-12-05T12:53:44.851179 #11823] INFO -- : ./
I, [2019-12-05T12:53:44.851219 #11823] INFO -- : medium-w_tig7eq04il93-1575568182188.webm
I, [2019-12-05T12:53:44.918175 #11823] INFO -- :
I, [2019-12-05T12:53:44.918266 #11823] INFO -- : sent 4,817,856 bytes received 38 bytes 9,635,788.00 bytes/sec
I, [2019-12-05T12:53:44.918306 #11823] INFO -- : total size is 4,816,546 speedup is 1.00
I, [2019-12-05T12:53:44.918349 #11823] INFO -- : Exit status: 0
I, [2019-12-05T12:53:44.918375 #11823] INFO -- : Fetching the recording marks for 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793.
I, [2019-12-05T12:53:44.922391 #11823] INFO -- : Segment start: 962388, end: 1312230
I, [2019-12-05T12:53:44.922444 #11823] INFO -- : Checking for recording marks for 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793 segment
I, [2019-12-05T12:53:44.922465 #11823] INFO -- : Getting start and stop rec button events
I, [2019-12-05T12:53:44.922482 #11823] INFO -- : Getting record status events
I, [2019-12-05T12:53:44.923558 #11823] INFO -- : Matching record events
I, [2019-12-05T12:53:44.923599 #11823] INFO -- : Recording marks found: true

[ffdixon]

Hi @eyebank,

Can you try the command

sudo bbb-record --list

and see if you see any output in the 'Presentation' column for the recording with published 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793.

http://docs.bigbluebutton.org/dev/recording.html#troubleshooting

[eyebank]

@ffdixon As requested, providing the full log..

01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793 Thu Dec 5 12:47:15 EST 2 019 X XXX X 6 presentation 1UZdQ4JsSqBH fR4zkY7fAJpoDOE
183f0bf3a0982a127bdb8161e0c44eb696b3e75c-1575566746364 Thu Dec 5 12:25:46 EST 2 019 X XXX X 6 presentation Demo Meeting
183f0bf3a0982a127bdb8161e0c44eb696b3e75c-1575566277244 Thu Dec 5 12:17:57 EST 2 019 X XXX X 6 presentation Demo Meeting
2508304e8eb786475b83ca820050e2e6e885036a-1575565266376 Thu Dec 5 12:01:06 EST 2 019 X XXX X 6 presentation 1UZXoCjl6xGc kJrj7ZewuPSxTNj
6ed2c0ea28b69c06bbd2fccad94b36475ca08fa0-1575519383234 Wed Dec 4 23:16:23 EST 2 019 XXX X 6 presentation 1UY2oGMy4fij F3ClJlSwJRXrZP4
94cfc86862414b07aeaaae15ca25c39d60118e54-1575517053332 Wed Dec 4 22:37:33 EST 2 019 XXX X 6 presentation 1UXy5LVhapg3 xcsHp6InVeNEMeU
6963f228b66e93c8f53cd3b736bc61b3c482117f-1575514772724 Wed Dec 4 21:59:32 EST 2 019 XXX X 6 presentation 1UXtS1ZJd7Vq d0DJ5bKxrApPU98
3d735265a93c6b2536f3b86f98741e4933103db3-1573401046905 Sun Nov 10 10:50:46 EST 2019 XXX X 6 presentation 1TQn9icX32gm f90ytX7MWvnFZaj
ad07c090038e1aa95361ac36cace01a51ef04d18-1573365715484 Sun Nov 10 01:01:55 EST 2019 XXXXX 6 presentation 1TPdYlWonE9Z 1unTpCQ6IlxLoIk
0aadd6e2fd223487e2120be3800363aa26159d4b-1573365186558 Sun Nov 10 00:53:06 EST 2019 XXXXX 6 presentation 1TPcTnhy930Q 6FOz9wvGcuQy77A
8e32670e5ea59da1c346579ffd35613c69e0e9c7-1573353925388 Sat Nov 9 21:45:25 EST 2 019 XXX X 6 presentation 1TPFeVE23efa PMNQPiwrFWkclqf
389008d031449f2f4625431247834f0c24ed7719-1573271458200 Fri Nov 8 22:50:58 EST 2 019 XXX X 6 presentation 1TMYVJ6fg6Yy Syc2fS8FBYkf1PU
002e4695d14eb9c7aa4b8842e88889b1c2a87f77-1573270384682 Fri Nov 8 22:33:04 EST 2 019 XXX X 6 presentation 1TMWK7SSfBTN fIVcfZx03CI6j0U
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NEXT LEFT LAST PASSED UNIT ACTIVATES
Wed 2019-12-11 20:18:40 EST 14s left Wed 2019-12-11 20:18:10 EST 15s ago bbb-r ecord-core.timer bbb-record-core.target

1 timers listed.

● bbb-rap-archive-worker.service - BigBlueButton recording and playback archive worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-archive-worker.service; stati c; vendor preset: enabled)
Active: inactive (dead)
Condition: start condition failed at Wed 2019-12-11 20:18:10 EST; 15s ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/recorded/ *.done was not met

● bbb-rap-sanity-worker.service - BigBlueButton recording and playback sanity ch eck worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-sanity-worker.service; static ; vendor preset: enabled)
Active: inactive (dead)
Condition: start condition failed at Wed 2019-12-11 20:18:10 EST; 15s ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/archived/ *.done was not met

● bbb-rap-process-worker.service - BigBlueButton recording and playback process worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-process-worker.service; stati c; vendor preset: enabled)
Active: inactive (dead)
Condition: start condition failed at Wed 2019-12-11 20:18:10 EST; 15s ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/sanity/*. done was not met

● bbb-rap-publish-worker.service - BigBlueButton recording and playback publish worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-publish-worker.service; stati c; vendor preset: enabled)
Active: inactive (dead)
Condition: start condition failed at Wed 2019-12-11 20:18:10 EST; 15s ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/processed /*.done was not met

[ffdixon]

It's a bit hard to read (next time recommend putting the text in code blocks.

Are all the presentation recording formats under the published heading?

[eyebank]

@ffdixon thanks for trying to help

me out here. Yes, all except 2..

[ffdixon]

Ok, next is to see what recording Mattermost is requesting. All API calls to a BigBlueButton server appear in /var/log/nginx/bigbluebutton.access.log.

Do

sudo tail -f /var/log/nginx/bigbluebutton.access.log | grep get

and then go to a place in Mattermost which has a recording. Do you see any getrecordings API calls appear in bigbluebutton.access.log? See

http://docs.bigbluebutton.org/dev/api.html#getrecordings

[eyebank]

Yes, API calls appear.

[eyebank]

navigating to one apt call

location:

[ffdixon]

Can you try creating a new meeting in Matterhorn, and take note of the meetingID that comes through the API calls. Can you then wait until the recording procesess and look for the getrecordings API call that comes back through. Does the meetingID on the getRecordings match the meetingID on the create API call?

[eyebank]

As instructed, created an
new external meeting ID: 1UtDKAnz7mWBoDgg4FA32fBqvBi
07eb4c3272c6e18ca82f03323dd0bc7af5cfdcce-1576087377795

external meeting ID does not match anything in the API calls.
(See images).

[eyebank]

ah, "Matterhorn". @ffdixon

[ffdixon]

Can you contact me directly -- I'd like to take a closer look at your setup.

[eyebank]

Can you contact me directly -- I'd like to take a closer look at your setup.

@ffdixon Sent Email yesterday evening. Will need contact information.