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recordings don't populate in mattermost #65
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HI @jasonblais @ffdixon any ideas? |
First check the record processing logs to see if there are any errors. See http://docs.bigbluebutton.org/dev/recording.html#troubleshooting Let us know if you see any errors. |
Hi @ffdixon, after reviewing the troubleshooting section, i found that there are no values under RAS. Also, more importantly i think, There is not a Tomcat7 folder as described in the section here: Check out that the parameter defaultMeetingExpireDuration in /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties does not have a big value (default to 1). |
Hi @eyebank, Can you do the following
If it does, try creating a recording again from Mattermost and it should. If it does not, then check out the following documentation for debugging failed recordings http://docs.bigbluebutton.org/dev/recording.html#troubleshooting Try the above and let us know the results. |
@ffdixon Fred, as requested: Can you do the following Update your BigBlueButton server to the latest build of BigBlueButton 2.2 >>> Done If it does not, then check out the following documentation for debugging failed recordings >>> Failed! There seems to be an error with rsync: see log below: Logfile created on 2019-12-05 12:53:44 -0500 by logger.rb/v1.2.7I, [2019-12-05T12:53:44.132488 #11823] INFO -- : Archiving events for 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793 |
Hi @eyebank, Can you try the command
and see if you see any output in the 'Presentation' column for the recording with published http://docs.bigbluebutton.org/dev/recording.html#troubleshooting |
@ffdixon As requested, providing the full log.. 01efc7973f02cbaa316fe3fdb71965d8b2d14d35-1575568035793 Thu Dec 5 12:47:15 EST 2 019 X XXX X 6 presentation 1UZdQ4JsSqBH fR4zkY7fAJpoDOE -- 1 timers listed.● bbb-rap-archive-worker.service - BigBlueButton recording and playback archive worker ● bbb-rap-sanity-worker.service - BigBlueButton recording and playback sanity ch eck worker ● bbb-rap-process-worker.service - BigBlueButton recording and playback process worker ● bbb-rap-publish-worker.service - BigBlueButton recording and playback publish worker |
It's a bit hard to read (next time recommend putting the text in code blocks. Are all the |
@ffdixon thanks for trying to help me out here. Yes, all except 2.. |
Ok, next is to see what recording Mattermost is requesting. All API calls to a BigBlueButton server appear in Do
and then go to a place in Mattermost which has a recording. Do you see any |
Can you try creating a new meeting in Matterhorn, and take note of the |
ah, "Matterhorn". @ffdixon |
Can you contact me directly -- I'd like to take a closer look at your setup. |
@ffdixon Sent Email yesterday evening. Will need contact information. |
Hello: built new server, applied the plugin and successfully started a meeting in a public (and private) mattermost channel. Shortly after starting the meeting hit record and tested the system. Upon completion no playback button available - unable to visually review session. what to do?
log:
root@BBB:~# sudo bbb-record --list
Internal MeetingID Time APVD APVDE RAS Slides Processed Published External MeetingID
389008d031449f2f4625431247834f0c24ed7719-1573271458200 Fri Nov 8 22:50:58 EST 2019 X XXX X 6 presentation 1TMYVJ6fg6YySyc2fS8FBYkf1PU
002e4695d14eb9c7aa4b8842e88889b1c2a87f77-1573270384682 Fri Nov 8 22:33:04 EST 2019 X XXX X 6 presentation 1TMWK7SSfBTNfIVcfZx03CI6j0U
a1679b47f76ce42716c9ccfd938fbd4cd740e550-1573269836761 Fri Nov 8 22:23:56 EST 2019 X XXX X 6 presentation 1TMVCyIeiquRjDDq6KXtvXvT39s
--
NEXT LEFT LAST PASSED UNIT ACTIVATES
Sat 2019-11-09 01:25:53 EST 29s left Sat 2019-11-09 01:25:23 EST 3ms ago bbb-record-core.timer bbb-record-core.target
1 timers listed.
● bbb-rap-archive-worker.service - BigBlueButton recording and playback archive worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-archive-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:53:31 EST; 2h 31min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 8ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/recorded/*.done was not met
Process: 11660 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-archive-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11660 (code=exited, status=0/SUCCESS)
Nov 08 22:53:30 BBB systemd[1]: Started BigBlueButton recording and playbac...r.
● bbb-rap-sanity-worker.service - BigBlueButton recording and playback sanity check worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-sanity-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:54:30 EST; 2h 30min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 10ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/archived/*.done was not met
Process: 11694 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-sanity-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11694 (code=exited, status=0/SUCCESS)
Nov 08 22:54:30 BBB systemd[1]: Started BigBlueButton recording and playbac...r.
● bbb-rap-process-worker.service - BigBlueButton recording and playback process worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-process-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:56:06 EST; 2h 29min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 11ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/sanity/*.done was not met
Process: 11708 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-process-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11708 (code=exited, status=0/SUCCESS)
Nov 08 22:55:30 BBB systemd[1]: Started BigBlueButton recording and playbac...r.
● bbb-rap-publish-worker.service - BigBlueButton recording and playback publish worker
Loaded: loaded (/usr/lib/systemd/system/bbb-rap-publish-worker.service; static; vendor preset: enabled)
Active: inactive (dead) since Fri 2019-11-08 22:56:07 EST; 2h 29min ago
Condition: start condition failed at Sat 2019-11-09 01:25:23 EST; 13ms ago
ConditionPathExistsGlob=/var/bigbluebutton/recording/status/processed/*.done was not met
Process: 11931 ExecStart=/usr/local/bigbluebutton/core/scripts/rap-publish-worker.rb (code=exited, status=0/SUCCESS)
Main PID: 11931 (code=exited, status=0/SUCCESS)
Nov 08 22:56:06 BBB systemd[1]: Started BigBlueButton recording and playbac...r.
Hint: Some lines were ellipsized, use -l to show in full.
###########################
thanks for looking.
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