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Megathread - Roblox crashes, shows an error, or refuses to open #635

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pizzaboxer opened this issue Sep 2, 2023 · 194 comments
Open

Megathread - Roblox crashes, shows an error, or refuses to open #635

pizzaboxer opened this issue Sep 2, 2023 · 194 comments
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information An informational post

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@pizzaboxer
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pizzaboxer commented Sep 2, 2023

Because of how common this issue is, I think it would be best to have this thread which people can comment on, instead of having to open a new individual issue each time, which eventually get closed.

This is primarily made in hopes that we can gather together more solutions here to add to the informational Wiki page.

By the way, if you haven't read it yet, read it. Now.

As that page says - If your problem is only happening with Bloxstrap, then please open an issue.

Otherwise, feel free to drop in here.

Related: Some sort of fix for the SensApi.dll (#540)

@pizzaboxer pizzaboxer added the information An informational post label Sep 2, 2023
@pizzaboxer pizzaboxer pinned this issue Sep 2, 2023
@ghost
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ghost commented Sep 2, 2023

Not completely sure if this is exclusive to Bloxstrap or some sort of incompatibility with my setup, but every now and then when I launch Roblox I get an error message which says "Failed to load library: sensapi.dll" and it gives me an option to create a .tmp file which I have no idea how to decompile, but I can provide it on request (github won't let me share .tmp)

It doesn't show up every time, but I notice when I use something like Medal (clipping software) Roblox refuses to launch at all and repeatedly comes up with the same error, so I have a feeling it might somehow be related to Byfron

so far, I haven't been able to reproduce this with the regular roblox client, but here's a list of things i've seen correlating to this:

  • has happened on multiple different windows installs
  • 100% chance of happening with something attaching to the client like medal.tv, may be byfron but assuming it's been flagging it, this doesn't make sense considering it doesn't close roblox if medal.tv is opened after launching roblox
  • seems to happen more often in the first few minutes the pc is turned on, might be something like file indexing idk

that's basically all though

@pizzaboxer
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pizzaboxer commented Sep 2, 2023

Hm, I'll try out Medal. If I find that to be consistent, then I'll add it to the wiki page.

but I can provide it on request

That's for Roblox, I won't be able to do anything with it.

seems to happen more often in the first few minutes the pc is turned on, might be something like file indexing idk

Does clearing cached thumbnails fix this?

@pizzaboxer pizzaboxer changed the title Megathread - Roblox crashes, or refuses to open Megathread - Roblox crashes, shows an error, or refuses to open Sep 2, 2023
@ghost
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ghost commented Sep 3, 2023

The issue seems to have fixed itself - I haven't been able to reproduce it anymore, not even with Medal, and I haven't tried clearing thumbnails yet, so I can't test this. If the issues does come back and start happening consistently, I'll give it a try

@Cosinu-s
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Cosinu-s commented Sep 4, 2023

The game does crash after a few minutes, it starts by a short freeze, then closes the game without sending any error or crash report, I use windows 11 on a computer that ran windows 10 before the update but I don't think that's the origin of the crash.. I have installed the 2.5.2 version of bloxstrap also, it haven't fixed the problem yet...

@Cosinu-s
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Cosinu-s commented Sep 4, 2023

The game does crash after a few minutes, it starts by a short freeze, then closes the game without sending any error or crash report, I use windows 11 on a computer that ran windows 10 before the update but I don't think that's the origin of the crash.. I have installed the 2.5.2 version of bloxstrap also, it haven't fixed the problem yet...

I discovered that the crashing problem of mine was caused by the game I am playing a lot, 'Plane Crazy' and is not due to the bloxstrap client I am using, my apologies for the incovenience.

Plane Crazy is a game I use to play a lot, and due to it's hardcoding, a roblox update might have made this game unstable, I have been testing bloxstrap on other games and the crashing problem nether occured on theses other games.

@pizzaboxer
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pizzaboxer commented Sep 4, 2023

@cellat1
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cellat1 commented Sep 4, 2023

@LolloDev5123
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When I use Bloxstrap or the standard Roblox launcher, it shows the loading screen and then refuses to open.
It is probably because of Hyperion detecting some process, however I don't use RTSS/Afterburner or other tuner applications.
Is there a way to see which process triggered Hyperion? I also found some suspicious processes (such as OMEN Optimizer) and killed them, however Roblox still refuses to load.

I think the problem was fixed for those who killed their respective triggering processes, but I fear that Hyperion may have banned/flagged my windows user and that I have to create a new one to play again.

@pizzaboxer
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Is there a way to see which process triggered Hyperion? I also found some suspicious processes (such as OMEN Optimizer) and killed them, however Roblox still refuses to load.

For this type of crash, I don't think so, no.

@danekxd
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danekxd commented Sep 15, 2023

yeah well the game only gets into the home page then crashes seconds later when relaunching the game frozes and gives not responding state, ms store runs perfectly fine but its bad since it doesn't have voice chat feature, seems like the issue here is byfron

This was referenced Sep 17, 2023
@SkaarChill
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A fix which helped me a few months ago when roblox kept saying it encountered an unrecoverable error and crashed is disabling virtualization from BIOS, apparently Virtualization technology f*cks up with the Roblox client, crashing it immediately, so if you are a person who uses emulators and also plays roblox, sorry for your loss.

@LolMakesStuff
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The problem I have is the one where it just opens for a few seconds and crashes. This only started when i got Bloxstrap and effected the normal roblox client as well.

Like LolloDev said, I think Hyperion hardware banned me from roblox, since the same problem effects the windows store client and mobile client (emulated from bluestacks)

The only option I haven't tried is reseting it, tried reinstalling windows, booting into safe mode, uninstalling updates, etc

Hopefully this can be fixed soon so I don't have to resort to stretching my thin steam library dry.

@simpleDeveloper11
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whenever i try to launch roblox with bloxstrap it doesnt work, but if i delete blox strap works perfectly fine

@jaynardd

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@jaynardd

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@T0x1cL
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T0x1cL commented Oct 29, 2023

When using Voxel lightning, game seems to crash after some time. (I have only played Cursed Tank Simulator recently, and don't know if this is also occurring on other games)

Edit: (it does, but it's a D3D11 FATAL ERROR: Device removed with reason 0x887a0006 so i think it's a roblox error. iirc happens without bloxstrap too)

@WaviestBalloon
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When using Voxel lightning, game seems to crash after some time. (I have only played Cursed Tank Simulator recently, and don't know if this is also occurring on other games)

Please do test on other games before claiming it crashes "after some time", it seems like you're having the same issue as the majority of people are currently experiencing, note that this isn't isolated to Bloxstrap but to even UWP and normal vanilla clients.

See this thread: #828

@Kyomi1
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Kyomi1 commented Nov 2, 2023

I found a fix for roblox refusing to open or roblox not launching. All i did is i install avast antivirus and then i launch roblox it works

@WaviestBalloon
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I found a fix for roblox refusing to open or roblox not launching. All i did is i install avast antivirus and then i launch roblox it works

This definitely did not fix it, most likely a one off or that you might have had malware present on your machine.

@Drag0nK
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Drag0nK commented Nov 6, 2023

has it been fixed i still cant play

@WaviestBalloon
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has it been fixed i still cant play

We are unsure, it seems to be currently on and off.

@Drag0nK
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Drag0nK commented Nov 10, 2023

any fixes yet?

@Drag0nK
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Drag0nK commented Nov 10, 2023

only UWP works for me

@Drag0nK
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Drag0nK commented Nov 10, 2023

the windows version

@moyaimoment
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My Roblox works fine but I get Roblox Crash: "An unexpected error occured and Roblox needs to quit. We're Sorry". But I can still run my roblox if I ignore the error message, however if the game requires switching servers via teleport it'll crash like it's supposed to, anyone else have that issue?

try removing the fastflag DFFlagVideoCaptureServiceEnabled

@dodecaspheeb
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dodecaspheeb commented Jun 8, 2024

It has come to my attention that this issue may also be caused by WindowBlinds.

Reverting back to Windows' default theme via the menu was the solution for me that stopped Roblox from running as a background process.
If you have Windowblinds, or another similar theming program (Not Open Shell, thankfully), I suggest doing the same.

@pizzaboxer
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Yes, it is being caused by WindowBlinds. I forgot to add that info to the Wiki, sorry about that.

@whipslayer
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My Roblox works fine but I get Roblox Crash: "An unexpected error occured and Roblox needs to quit. We're Sorry". But I can still run my roblox if I ignore the error message, however if the game requires switching servers via teleport it'll crash like it's supposed to, anyone else have that issue?

try removing the fastflag DFFlagVideoCaptureServiceEnabled

Hey thanks for the potential solution, I gave this a try but it still does the same thing.

@AMD-Edits
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I need help please. Bloxstrap for me keeps crashing every 30-40mins continuously and now the time gaps are just getting shorter every time. I have tested if the same is with regular Roblox and it is not the case.

@AMD-Edits
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Omdddd it is still happening xd. Can someone actually help me

@AMD-Edits
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nvm im good

@Random57g
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Random57g commented Aug 25, 2024

the game appears in the task manager as open, but never actually opens.
I don't know if it's a bloxstrap problem, I don't know if it's a Roblox problem, or if it's my PC asking to quit

image

Note: this problem has been around for a few days, but it has never happened.
no error message or anything appears

@Pantherartin
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Edited

I'm having the same issue. has it not been fixed yet?

@Random57g
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Edited

I'm having the same issue. has it not been fixed yet?

probably

@Random57g
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Random57g commented Aug 25, 2024

the game appears in the task manager as open, but never actually opens. I don't know if it's a bloxstrap problem, I don't know if it's a Roblox problem, or if it's my PC asking to quit

image

Note: this problem has been around for a few days, but it has never happened. no error message or anything appears

I don't think it's a problem with my fastflags, since I already used them and they worked correctly
(I never created/imported one, I only use the default ones, enabling everything that can positively impact my fps)
(ignore the language, its on portuguese)
image
image
image
image

@AMD-Edits
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Ik what ur issue is

@AMD-Edits
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It is due to the fact you have Riva Tuna Statistics running. Turn this off and then run bloxstrap. If it still doesnt work, lmk ill give you another solution

@SatinFoil
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SatinFoil commented Oct 16, 2024

I keep getting System.IO.DirectoryNotFoundException whenever I join a game.
Bloxstrap_20241016T185035Z.log

@pizzaboxer
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@SatinFoil What's the path of your user profile folder? Open %localappdata% in Explorer and report the full path, censoring your username if needed.

@IncompetentMoron
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i dont know why this happens and how it occurs but when i press play on a game and it shows me the loading screen it eventually gives me an error saying roblox couldnt be started and that it will show me a page on my browser when i close the message, when i closed the message nothing happened

after restarting my computer it still persisted and i got the error, but i didnt bother closing the message this time, and for some reason roblox just loads with all bloxstrap modifications working normally??

grafik

i also have the log if it helps
Bloxstrap_20241112T125736Z.log

@Vad1mCSO2
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{CB8DCC37-0F96-45A7-9996-044F04C4C76D}
This error prevents to run Bloxstrap on Windows Server 2025
Bloxstrap-export-20241228T034059Z.zip

@WaviestBalloon
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This error prevents to run Bloxstrap on Windows Server 2025 Bloxstrap-export-20241228T034059Z.zip

I'm pretty confident that the issue lies with you trying to run Roblox on Windows Server edition, is there any reason for you to use server edition over consumer versions of Windows?

@Vad1mCSO2
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I'm pretty confident that the issue lies with you trying to run Roblox on Windows Server edition, is there any reason for you to use server edition over consumer versions of Windows?

Previously Windows Server 2022 playing fine without errors

@WaviestBalloon
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Previously Windows Server 2022 playing fine without errors

Yes but that was on 2022 edition, not the current edition you're attempting to run Roblox on. Do keep in mind that the error you have posted is related to Hyperion so depending on when you ran Roblox on the 2022 edition something may have changed.

@Vad1mCSO2
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Yes but that was on 2022 edition, not the current edition you're attempting to run Roblox on. Do keep in mind that the error you have posted is related to Hyperion so depending on when you ran Roblox on the 2022 edition something may have changed.

https://devforum.roblox.com/t/roblox-player-refuses-to-run-on-windows-server-2025/3254383

@tmpngit
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tmpngit commented Dec 29, 2024

the game appears in the task manager as open, but never actually opens. I don't know if it's a bloxstrap problem, I don't know if it's a Roblox problem, or if it's my PC asking to quit

image

Note: this problem has been around for a few days, but it has never happened. no error message or anything appears

Caused by Riva Tuna stuff, i can tell by the fps ui in the top left. Uninstall it, Roblox should launch.

@randomstuff69
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randomstuff69 commented Dec 31, 2024

my thing wont open and its saying to clean boot on the task manager thing and it also crashes when i minimize it

@pabloisnotmad
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blox strap keeps crashing, i legit cannot play wiithout bloxstrap

@oofman1007
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for me when i open bloxstrap it once reaches starting roblox the bloxstrap just vanishes. I tried administrator, reinstalling blox strap. Also for the people saying it a problem with roblox i can open roblox fine but when i try bloxstrap it doesnt work

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