Helpline volunteer sequential dialing

[pjaudiomv]

if two different helpline volunteers are registered at the same time and the first doesn't pickup does it go to the next, or do we need to set like a 20sec timeout or something to then transfer

[pjaudiomv]

currently if i call, it just goes to the first persons number voicemail and doesn't go to the next number

[pjaudiomv]

https://www.charlestonna.org/yap/schedule.html
http://www.charlestonna.org/yap/helpline-dialer.php?service_body_id=1

in my twilio i get this

<?xml version="1.0" encoding="UTF-8"?> <Response> <Dial method="GET" callerId="+18432121328" action="helpline-dialer.php?service_body_id=1&amp;tracker=0&amp;Called=%2B18432121328"> <Number> 843-900-7109 </Number> </Dial> </Response>

and then ends with

<?xml version="1.0" encoding="UTF-8"?> <Response> <Hangup /></Response>

[pjaudiomv]

would it make sense to use Answering Machine Detection or Human Detection

[dgershman]

AMD is beta with Twilio right now. Not tightly integrated into their platform. For now adding the timeout as a controllable parameter which defaults to 20 seconds.

[dgershman]

https://www.twilio.com/docs/api/voice/answering-machine-detection

[dgershman]

patched in 8c51d83, please test

[pjaudiomv]

weird it just tried the same number 4 times in a row till i hung up

[dgershman]

which service body?

[pjaudiomv]

that was service body 2, maybe i entered wrong zip but called back and got service body 1, and was getting my voicemail. i lowered the time out a bit and now it seems to be working. it calls first number, then second number (in which case this is the last number) it then continues to dial the 2nd number till i hang up.

[dgershman]

You may have also called between 12:00 AM and 12:05 AM. If you remember there is a bug in the BMLT that required us to set this.

[dgershman]

Until we patch #37, we are forced to this setting.

[pjaudiomv]

cool, aded a 3rd number and still working fine thanks.

[dgershman]

i appreciate the extra testing effort for sure.