How to retrieve my BEP2 coins on Safepal Hardware wallet ? anyone please help

[Mukesh1628]

How to retrieve my BEP2 coins on Safepal Hardware wallet ? anyone please help

[STdevK]

Please check the document on BEP2 token recovery https://docs.bnbchain.org/bc-fusion/post-fusion/token-recovery/

[Mukesh1628]

Please check the document on BEP2 token recovery https://docs.bnbchain.org/bc-fusion/post-fusion/token-recovery/

hardware wallet doesn't have a private keys then how to solve this

[STdevK]

Then you will have to wait for SafePal to support token recovery of BEP2 coins

[STdevK]

@Mukesh1628 You need export private key and import to TW exention wallet
https://safepalsupport.zendesk.com/hc/en-us/articles/4779317440923-How-to-export-private-key-from-a-SafePal-Software-Wallet

[Mukesh1628]

@Mukesh1628 You need export private key and import to TW exention wallet https://safepalsupport.zendesk.com/hc/en-us/articles/4779317440923-How-to-export-private-key-from-a-SafePal-Software-Wallet

this one was a software wallet bro but i have hardware wallet

[Mukesh1628]

@Mukesh1628 You need export private key and import to TW exention wallet https://safepalsupport.zendesk.com/hc/en-us/articles/4779317440923-How-to-export-private-key-from-a-SafePal-Software-Wallet

this one was a software wallet bro but i have hardware wallet

Hello @Mukesh1628 We sincerely apologize for the delay and any inconvenience this may have caused. It appears that your query would be best handled by our support team. I’ll need to refer you to the official support live chat, where you can use the ticket ID BEP#4761 for recovery guidelines. Please use the following link to access our dedicated support line: Safepal Wallet DApps Support Ticket Requests.

Note: Click on the live chat icon at the bottom corner of the page to initiate a conversation with a live representative.

Best regards

who are you ?

[STdevK]

@Mukesh1628 what is the model of safepal hardware wallet?

[Mukesh1628]

@Mukesh1628 what is the model of safepal hardware wallet?

S1 hardware wallet

[STdevK]

@Mukesh1628 I see S1 hardware wallet do support seed phrase recovery, you can connect via trust wallet and retrieve safe pal wallet

[BTND444]

Could somebody help me, please? I have a Safepal S1 hardware wallet with 18 word seed phrase, but the trust/bnb chain wallet accept only 12 or 24 word seed phrase for the recovery. What should I do wrong?

[Mukesh1628]

Could somebody help me, please? I have a Safepal S1 hardware wallet with 18 word seed phrase, but the trust/bnb chain wallet accept only 12 or 24 word seed phrase for the recovery. What should I do wrong?
send email to official safepal support desk they will guide
check on official website