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Auto-contribute failing every month with "There was a problem processing your contribution." #12195

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mcmxcdev opened this issue Oct 19, 2020 · 4 comments
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closed/by-author feature/rewards needs-more-info The report requires more detail before we can decide what to do with this issue. OS/Android Fixes related to Android browser functionality OS/Desktop

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@mcmxcdev
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Description

All the verified sites in my auto-contribution list don't seem to receive any BAT, including my own verified website and GitHub account.

The auto-contribution fails on the day of payout with "There was a problem processing your contribution." without any further details and then displays the date for the payout of the next month.

BAT earned from watching ads work fine and get transfer to Uphold.

Steps to Reproduce

  1. visit websites througout the month
  2. expect them to get auto-contributions
  3. "There was a problem processing your contribution." on the day of payout

Actual result:

No BAT are sent to verified sites

Expected result:

Verified sites should receive BAT

Reproduces how often:

Every month

Desktop Brave version:

1.15.75 Chromium: 86.0.4240.99 (Official Build) (64-bit)
002668237e13d38aabd6d11c2d216dd22b736ff2-refs/branch-heads/4240@{#1229}
Linux

@mcmxcdev mcmxcdev added OS/Android Fixes related to Android browser functionality OS/Desktop labels Oct 19, 2020
@mcmxcdev
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mcmxcdev commented Nov 18, 2020

Update: Additionally, all the sites I viewed previously that were in the auto-contribute section disappear and I have to revisit them to show up again.

Happened on Ubuntu and macOS, so not OS specific.

@marshall marshall added the needs-more-info The report requires more detail before we can decide what to do with this issue. label Nov 25, 2020
@hollons
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hollons commented Dec 2, 2020

Thanks for reporting @mhatvan. When you have a moment, can you update to 1.17.73 and see if the issue persists?

@mcmxcdev
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mcmxcdev commented Dec 2, 2020

I am using 1.17.73 currently and can report more on Dec 18, when the auto contribution occurs again!

@mcmxcdev
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mcmxcdev commented Dec 18, 2020

@hollons Running Brave v1.18.70 and it still doesn't work.
My wallet got randomly deactivated today (probaby due to paydate) and I had to reconnect it on Uphold.
Auto-contribute section lost all previous visited websites and no payout happened.

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Labels
closed/by-author feature/rewards needs-more-info The report requires more detail before we can decide what to do with this issue. OS/Android Fixes related to Android browser functionality OS/Desktop
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