Users are not paid for viewing a few Promoted content Ads

[GeetaSarvadnya]

Description

Found while testing #18787
Users are not paid for viewing a few Promoted content Ads

Steps to Reproduce

1. Clean profile 1.33.x, US region, staging environment
2. Launch brave and enable rewards
3. Open an NTP and click on Show Brave News
4. Scroll down the brave news feed to view Promoted content Ad
5. After viewing the Promoted content Ad, open the brave://rewards page
6. User is not paid for Promoted content Ad and there is no ad history listed

Actual result:

Users are not paid for viewing a few Promoted content Ads

[7024:14284:1129/155017.573:INFO:creative_promoted_content_ads_database_table.cc(527)] Failed to get creative new tab page ad
[7024:14284:1129/155017.573:VERBOSE1:promoted_content_ad.cc(64)] Failed to fire promoted content ad event due to missing creative instance id 2626e169-a372-42ca-af14-b0df795d2819
[7024:14284:1129/155017.576:VERBOSE1:ads_impl.cc(835)] Failed to fire promoted content ad kViewed event for uuid a2ddeb83-0731-4742-95a9-8547f8d8af07 and creative instance id 2626e169-a372-42ca-af14-b0df795d2819
[7024:14284:1129/155019.616:VERBOSE2:tab_manager.cc(86)] Tab id 3 is visible

Expected result:

Users should be paid for viewing all the Promoted content Ads

Reproduces how often:

Easy

Brave version (brave://version info)

Brave	1.33.90 Chromium: 96.0.4664.45 (Official Build) beta (64-bit)
Revision	76e4c1bb2ab4671b8beba3444e61c0f17584b2fc-refs/branch-heads/4664@{#947}
OS	Windows 10 Version 21H2 (Build 19044.1387)

Version/Channel Information:

• Can you reproduce this issue with the current release? Yes
• Can you reproduce this issue with the beta channel? Yes
• Can you reproduce this issue with the nightly channel? Yes

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields? NA
• Does the issue resolve itself when disabling Brave Rewards? NA
• Is the issue reproducible on the latest version of Chrome? NA

Miscellaneous Information:

cc: @brave/legacy_qa @petemill @tmancey @jsecretan

[btlechowski]

Works as intended. Promoted content ads are are served by Brave News server, but in order to be paid, the ads catalog needs to contain the promoted content ads. There is a push to change this behavior and have it work the same as inline ads, that promoted content ads are taken from catalog alone.

Having catalog and feed mismatch is expected, but I will let @iambrianfung confirm.

[iambrianfung]

@GeetaSarvadnya confirming what @btlechowski said. This is a known limitation.

cc: @jsecretan @mattmcalister

[GeetaSarvadnya]

As per the above comments, closing the issue as expected.

[newuser-web]

Facing a similar issue on my android device. I'm using the latest version of Brave. I am viewing NTP sponsored image but in estimating earning it is not getting reflected.

[tmancey]

@newuser-web please email me your payment id from brave://rewards-internals so I can look into this for you. My email address is terry@brave.com

[newuser-web]

@tmancey I have sent you the details. Please check.

[tmancey]

@newuser-web thanks for sending the info. Can you please visit https://whatismyipaddress.com/ and send a screenshot and also send a screenshot of your system region/locale via email again. Thanks

[tmancey]

@newuser-web this issue is closed, please use #20874. Thanks