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Unable to submit support form on bfore.ai website #31239

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OJ7 opened this issue Jun 22, 2023 · 2 comments
Closed

Unable to submit support form on bfore.ai website #31239

OJ7 opened this issue Jun 22, 2023 · 2 comments
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closed/by-author OS/Desktop priority/P5 Not scheduled. Don't anticipate work on this any time soon. user support

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@OJ7
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OJ7 commented Jun 22, 2023

Description

When filling out the form on https://bfore.ai/support, the submit button does not seem to do anything. This happens with Brave Shields disabled and other adblockers disabled.

Steps to Reproduce

  1. Go to https://bfore.ai/support/
  2. Fill out form
  3. Click Submit button

Actual result:

Nothing, no network requests or any visible feedback

Expected result:

Form submits fine and redirects to a new page

Reproduces how often:

Easily reproduced

Brave version (brave://version info)

Brave | 1.52.126 Chromium: 114.0.5735.133 (Official Build) (x86_64)
Revision | fbfa2ce68d01b2201d8c667c2e73f648a61c4f4a-refs/branch-heads/5735@{#1270}
OS | macOS Version 13.4 (Build 22F66)

Version/Channel Information:

  • Can you reproduce this issue with the current release? Yes
  • Can you reproduce this issue with the beta channel? n/a
  • Can you reproduce this issue with the nightly channel? n/a

Other Additional Information:

  • Does the issue resolve itself when disabling Brave Shields? Nope
  • Does the issue resolve itself when disabling Brave Rewards? Nope
  • Is the issue reproducible on the latest version of Chrome? Unsure, but the issue is NOT reproducible on Safari (form successfully submit on there)

Miscellaneous Information:

@OJ7 OJ7 added the OS/Desktop label Jun 22, 2023
@rebron
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rebron commented Jun 23, 2023

Screenshot 2023-06-23 at 9 03 17 AM

Thanks for reporting. I wasn't able to reproduce and was able to submit the form. I'm sure you filled in everything properly but sometimes the website's form validation itself is a little tricky.

@rebron rebron added the needs-investigation A bug not 100% confirmed/fixed label Jun 23, 2023
@rebron rebron self-assigned this Jun 23, 2023
@rebron rebron added user support priority/P5 Not scheduled. Don't anticipate work on this any time soon. labels Jun 23, 2023
@OJ7
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OJ7 commented Jun 23, 2023

Looks like it's working now, may have been a temporary issue. Thanks for checking.

@OJ7 OJ7 closed this as completed Jun 23, 2023
@rebron rebron added closed/by-author and removed needs-investigation A bug not 100% confirmed/fixed labels Jul 18, 2023
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