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I can't withdraw funds what I earn the previous month (Ubuntu Brave Beta) #8004

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Gustbel opened this issue Feb 1, 2020 · 4 comments
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closed/invalid closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. feature/rewards

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@Gustbel
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Gustbel commented Feb 1, 2020

Description

I can't withdraw funds what I earn the previous month from Ubuntu. Actually I was able to withdraw only a part (0.3 BAT), from the Windows 10 program.
But the rest (0.6 BAT) appears only in Ubuntu Brave, and when I click on "Withdraw Funds" it redirects me to Uphold correctly but the 0.6 BAT of the browser is not debited.
In my computer Ubuntu and Windows 10 Brave brownser use the same seed wallet.

Steps to Reproduce

  1. I go to brave://rewards/
  2. Click in Withdraw Funds (0.6 BAT earned from ads - Wallet Verified)
  3. Redirected to Uphold page. 0 BAT, the Withdraw was not made.

Actual result:

Screenshot from 2020-02-01 13-04-21
Screenshot from 2020-02-01 13-04-39

Expected result:

Withdraw BAT in the Uphold Account like the program of Windows 10

Reproduces how often:

Easily reproduced

Brave version (brave://version info)

Brave 1.3.106 Chromium: 79.0.3945.130 (Official Build) beta (64-bit)
Revision e22de67c28798d98833a7137c0e22876237fc40a-refs/branch-heads/3945@{#1047}
OS Linux
JavaScript V8 7.9.317.33
Flash (Disabled)
User Agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36
Command Line /opt/brave.com/brave-beta/brave --enable-dom-distiller --disable-domain-reliability --no-pings --extension-content-verification=enforce_strict --extensions-install-verification=enforce --sync-url=https://no-thanks.invalid --enable-features=PasswordImport,WebUIDarkMode,SimplifyHttpsIndicator --disable-features=AutofillServerCommunication,NotificationTriggers,AudioServiceOutOfProcess,SmsReceiver,WebXrGamepadModule,UnifiedConsent,LookalikeUrlNavigationSuggestionsUI,WebXR,AllowPopupsDuringPageUnload,SyncUSSBookmarks --flag-switches-begin --flag-switches-end --disable-webrtc-apm-in-audio-service
Executable Path /opt/brave.com/brave-beta/brave
Profile Path /home/gustavo/.config/BraveSoftware/Brave-Browser-Beta/Default
@bsclifton bsclifton added the support addition/edits to articles on support website label Mar 4, 2020
@bsclifton
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bsclifton commented Mar 4, 2020

cc: @NejcZdovc @jsecretan @mandar-brave

@NejcZdovc
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@Gustbel when did you connect to uphold on this computer? Did you claim ad grant on this computer?

@NejcZdovc NejcZdovc added needs-more-info The report requires more detail before we can decide what to do with this issue. and removed support addition/edits to articles on support website labels Mar 4, 2020
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closing as stale

@NejcZdovc NejcZdovc added closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. and removed needs-more-info The report requires more detail before we can decide what to do with this issue. labels Apr 10, 2020
@NejcZdovc NejcZdovc added this to the Dupe / Invalid / Not actionable milestone Apr 10, 2020
@Gustbel
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Gustbel commented Apr 12, 2020

I couldn't solve it, but it doesn't matter. I never had that problem again. Thanks

@bbondy bbondy removed this from the Dupe / Invalid / Not actionable milestone May 30, 2020
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