Google Play Music broken

[stshank]

• Did you search for similar issues before submitting this one?
  yes

• Describe the issue you encountered:
  Main page of Google Play Music (https://play.google.com/music) doesn't display or work correctly. I get an error message at the bottom "Couldn't display recommendations" and nothing is clickable. Mouse scrolling doesn't work either. Additionally, after I try clicking on something, it seems to mess up my ability to change tabs with Ctrl-tab on MacOS. I can still click a different tab with the mouse to leave the tab. It works OK in Chrome stable right now.

• Platform (Win7, 8, 10? macOS? Linux distro?):
  MacOS 10.12.6 on MacBook Pro (15-inch, 2016)

• Brave Version (revision SHA):
  Brave 0.18.36
  rev 7ab85e9
  Muon 4.3.22
  libchromiumcontent 61.0.3163.79
  V8 6.1.534.32
  Node.js 7.9.0
  Update Channel dev
  OS Platform macOS
  OS Release 16.7.0
  OS Architecture x64

• Steps to reproduce:

  1. Load https://play.google.com/music/

• Actual result:
  Page renders incompletely, clicking is inconsistent or broken. I can't play any music, scroll, or otherwise interact.

• Expected result:

• Will the steps above reproduce in a fresh profile? If not what other info can be added?
  unknown

• Is this an issue in the currently released version?
  yes

[Kr4ken-9]

I've encountered this problem on both 0.18.36 and previous versions.

[simonlayfield]

Homepage shows the below error for me:

Console errors:

Browsing and playing music generally seems to work, however selecting Start Radio on a track (shown below) doesn't work either.

---

Brave 0.18.36
rev 7ab85e9
Muon 4.3.22
libchromiumcontent 61.0.3163.79
V8 6.1.534.32
Node.js 7.9.0
Update Channel dev
OS Platform macOS
OS Release 16.7.0
OS Architecture x64

[luixxiul]

would you mind changing settings from the top right lion icon and let us know if it works (and which changes work?) thanks!

[luixxiul]

It look like Google is doing some changes, with which the brave shields stop some services from working properly. See another example of me: #11078

[luixxiul]

here is an error which I get when I click the play button of an album cover:
listen__ja.js:1920 Uncaught (in promise) DOMException: play() can only be initiated by a user gesture.

Actually I click the button by myself and that is obviously my gesture, though.

[stshank]

With shields down it works fine.

The setting that seems to break it is block all third-party cookies. It works fine with all cookies enabled.

Disabling HTTPS everywhere didn't fix.
Disabling block phishing/malware didn't fix.

[nevins-b]

Newest stable seems to have made this worse, unable to stream even with shields down. Reverted to 0.18.36

[stshank]

I have the same experience as above. I can't stream either with shields down or up.

[DanielJenkyn]

Seem to be having the same issue with Google Music not playing/streaming with shields up and down.

Error from Google Music Page - listen__en_gb.js:1915 Failed to execute 'play' on 'HTMLMediaElement': API can only be initiated by a user gesture.

Brave: 0.19.53 
rev: e09025bf61debc46c03459def2501b3367f182d7 
Muon: 4.4.29 
libchromiumcontent: 61.0.3163.100 
V8: 6.1.534.41 
Node.js: 7.9.0 
Update Channel: Release 
OS Platform: macOS 
OS Release: 17.0.0 
OS Architecture: x64

[HCastano]

I'm getting the same error message from Google Play Music as @DanielJenkyn.

Brave: 0.19.48 
rev: de939f6dcd1647f43de544b22dfdd103585b4ec2 
Muon: 4.4.28 
libchromiumcontent: 61.0.3163.100 
V8: 6.1.534.41 
Node.js: 7.9.0 
Update Channel: Release 
OS Platform: macOS 
OS Release: 17.0.0 
OS Architecture: x64

I tried with shields up and down, but no luck with either.

[dirrgang]

Ditto.

listen__de.js:1917 Uncaught (in promise) DOMException: play() can only be initiated by a user gesture.
d.play @ listen__de.js:1917
d.play @ listen__de.js:1943
d.JDa @ listen__de.js:1946
d.Xnb @ listen__de.js:1939
(anonymous) @ listen__de.js:1938
d.$H @ listen__de.js:712
d.dispatchEvent @ listen__de.js:711
d.Ux @ listen__de.js:1916
$g @ listen__de.js:708
Vg @ listen__de.js:709
c @ listen__de.js:1175
(anonymous) @ listen__de.js:705
Promise (async)
d.play @ listen__de.js:1917
d.play @ listen__de.js:1943
d.JDa @ listen__de.js:1946
d.Xnb @ listen__de.js:1939
(anonymous) @ listen__de.js:1938
d.$H @ listen__de.js:712
d.dispatchEvent @ listen__de.js:711
d.Ux @ listen__de.js:1916
$g @ listen__de.js:708
Vg @ listen__de.js:709
c @ listen__de.js:1175
(anonymous) @ listen__de.js:705

Brave: 0.19.53 
rev: e09025bf61debc46c03459def2501b3367f182d7 
Muon: 4.4.29 
libchromiumcontent: 61.0.3163.100 
V8: 6.1.534.41 
Node.js: 7.9.0 
Update Channel: Release 
OS Platform: Microsoft Windows 
OS Release: 10.0.16299 
OS Architecture: x64

[DanielJenkyn]

Related to #11527

I'm also getting a similar error on another audio streaming/playing website noisli

Uncaught (in promise) DOMException: The play() request was interrupted by a call to pause()

[O1O1O1O]

Still getting this problem with 0.19.70

[KevDoy]

I have the same issue.
It seems to affect play.pocketcasts.com as well.

[luixxiul]

Closing in favor of #11527.

For reporting the issue on other sites, please post one here: https://community.brave.com/c/qa/web-compatibility 😄