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Keep PayPerEmail order pending after failed payment #503

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bojanni opened this issue Jun 1, 2022 · 2 comments
Open

Keep PayPerEmail order pending after failed payment #503

bojanni opened this issue Jun 1, 2022 · 2 comments

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@bojanni
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bojanni commented Jun 1, 2022

Is there a way that only PayPerEmail orders don't get cancelled after a failed payment. I know there is a global option, but is it possible to only have this for PayPerEmail?

@Buckaroo-Rene
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@bojanni ,
There is no option to set a different status for the PayPerEmail payment method. You can only set this globally for all orders/payment methods.

If the PayPerEmail transactions are automatically cancelled in a certain period, then this could be because of the "Pending order lifetime" setting in Magento. This is a Magento cron Job which can be disabled in the PayPerEmail payment method configuration in our plugin.
This setting is called "Auto cancelling enabled" → This enables or disables the auto cancelling by cron.

@bojanni
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bojanni commented Jun 7, 2022

I disabled the cron option a while ago. The orders are immediately cancelled. Could have sworn this wasn't the case a while ago. It means we have to recreate the order and send out a new link everytime a payment failed which is pretty inefficient. If it's possible it would be really great to have an option to keep the PayPerEmail order pending.

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