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Email Reminder Sent for Cancelled Meeting #17785

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cmcdoniel opened this issue Nov 21, 2024 · 3 comments
Open

Email Reminder Sent for Cancelled Meeting #17785

cmcdoniel opened this issue Nov 21, 2024 · 3 comments
Labels
api area: API, enterprise API, access token, OAuth 🐛 bug Something isn't working emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email Stale

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@cmcdoniel
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Found a bug? Please fill out the sections below. 👍

Issue Summary

I booked multiple appointments while testing my API v2 PHP code. I cancelled all of the appointments using the API. i got cancellation emails, and the appointments show as cancelled on my dashboard. However, I got emails for every appointment an hour before the original scheduled time reminding me of the appointment. To clarify the reminder emails were all sent to the guest/attendee rather than to the organizer.

Steps to Reproduce

  1. Made appt on cal.com website
  2. Appt cancelled via API v2
  3. Email reminder received by attendee an hour prior to cancelled appt as if it was not cancelled

Expected Results

Email reminder should not be sent for a cancelled appt.

Technical details

  • APi v2 / PHP

Evidence

Past Bookings
Screenshot 2024-11-21 at 9 31 06 AM

Upcoming Bookings
Screenshot 2024-11-21 at 9 19 11 AM

Email Reminder Received
Screenshot 2024-11-21 at 9 18 46 AM

@cmcdoniel cmcdoniel added the 🐛 bug Something isn't working label Nov 21, 2024
@dosubot dosubot bot added api area: API, enterprise API, access token, OAuth emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email labels Nov 21, 2024
@Shikharishere
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I was able to reproduce this one.
I think there should be some kind of verifying logic before sending emails for a booking/appointment.
What do you suggest?

@cmcdoniel
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I am just someone trying to use the API. I know very little about programming so I hope you are asking someone with more knowledge. :)

@Shikharishere
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Ah, got it.

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Labels
api area: API, enterprise API, access token, OAuth 🐛 bug Something isn't working emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email Stale
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2 participants