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Intelligent-routing-with-openai.bpmn
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<?xml version="1.0" encoding="UTF-8"?>
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<bpmn:serviceTask id="openai_call" name="Determine routing (AI)" zeebe:modelerTemplate="io.camunda.connectors.OpenAI.v1" zeebe:modelerTemplateVersion="4" zeebe:modelerTemplateIcon="data:image/svg+xml;base64,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<zeebe:input source="=append(concatenate(if is defined(internal_systemMessage) then [{"role": "system", "content": internal_systemMessage}] else [], if is defined(internal_chatHistory) then internal_chatHistory else []), {"role": "user", "content": internal_prompt})" target="internal_messages" />
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<bpmn:conditionExpression xsi:type="bpmn:tFormalExpression">=route = "resolved"</bpmn:conditionExpression>
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<bpmn:sequenceFlow id="Flow_0l09f7q" name="other" sourceRef="gateway_routing" targetRef="Activity_1ltiek0" />
<bpmn:sequenceFlow id="Flow_13kjm3t" sourceRef="Activity_1ltiek0" targetRef="gateway_sales_team" />
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<zeebe:ioMapping>
<zeebe:input source="=customer_inquiry" target="customer_message" />
</zeebe:ioMapping>
</bpmn:extensionElements>
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</bpmn:userTask>
</bpmn:process>
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<bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Process_vucacjg">
<bpmndi:BPMNShape id="_BPMNShape_StartEvent_2" bpmnElement="StartEvent_1">
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<bpmndi:BPMNLabel>
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<bpmndi:BPMNLabel>
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<bpmndi:BPMNShape id="Activity_12czb26_di" bpmnElement="openai_call">
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<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_1gvpzh2_di" bpmnElement="gateway_routing" isMarkerVisible="true">
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<bpmndi:BPMNLabel>
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</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_0zz07fg_di" bpmnElement="activity_sales_team">
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<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_17pljur_di" bpmnElement="activity_engineering_team">
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<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_0gb55cj_di" bpmnElement="gateway_sales_team" isMarkerVisible="true">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="BPMNShape_067lsux" bpmnElement="Activity_04j3j7a">
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<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_03z512o_di" bpmnElement="Activity_03z512o">
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<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_01n9u1n_di" bpmnElement="Gateway_01n9u1n" isMarkerVisible="true">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_0wwrp47_di" bpmnElement="Gateway_0wwrp47" isMarkerVisible="true">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_0ldjf3e_di" bpmnElement="Event_0zpq0qj">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_0og2zv6_di" bpmnElement="Event_0ch7pk5">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_1u45oom_di" bpmnElement="Event_0ac11qa">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_1oscv13_di" bpmnElement="Event_057ugz2">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_1m3zdr2_di" bpmnElement="Gateway_1m3zdr2" isMarkerVisible="true">
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</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_1dnc2x1_di" bpmnElement="Activity_1ltiek0">
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<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="Flow_1h01n0i_di" bpmnElement="Flow_1h01n0i">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0jp9ged_di" bpmnElement="Flow_0jp9ged">
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<bpmndi:BPMNLabel>
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0vcinh5_di" bpmnElement="Flow_0vcinh5">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1nnk4p1_di" bpmnElement="flow_sales_inquiry">
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</bpmndi:BPMNLabel>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_10bgsuo_di" bpmnElement="flow_technical_inquiry">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1gj1kgq_di" bpmnElement="Flow_1gj1kgq">
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<bpmndi:BPMNLabel>
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_07h5nkp_di" bpmnElement="Flow_07h5nkp">
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<bpmndi:BPMNLabel>
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_088ove7_di" bpmnElement="Flow_088ove7">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_07c5po9_di" bpmnElement="Flow_07c5po9">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0mqrso0_di" bpmnElement="Flow_0mqrso0">
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</bpmndi:BPMNEdge>
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1uzs4p3_di" bpmnElement="Flow_1uzs4p3">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0cd6m1o_di" bpmnElement="Flow_0cd6m1o">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1b1rhvq_di" bpmnElement="Flow_1b1rhvq">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1k0acsx_di" bpmnElement="Flow_1k0acsx">
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</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_13kjm3t_di" bpmnElement="Flow_13kjm3t">
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</bpmndi:BPMNEdge>
</bpmndi:BPMNPlane>
</bpmndi:BPMNDiagram>
</bpmn:definitions>