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Document the changes in automation feature in the help center #258

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pranavrajs opened this issue Apr 12, 2022 · 0 comments

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pranavrajs commented Apr 12, 2022 •

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Write down the new events, conditions that are supported
Give a real-world example for these conditions.

For eg: If a new conversation is created from a particular company say google.com, assign those conversations to the priority-support team.

Event -> conversation.created
Conditions -> Status = Open && Contact.email includes google.com
Actions -> Assign to team 'priority-support'

pranavrajs assigned fayazara

pranavrajs added the documentation label

fayazara moved this to In Progress in Engineering Board

fayazara assigned tejaswinichile and unassigned fayazara

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