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Sparkpost error when unticking 'On Hold?' on contact email #87

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simonjohnparker opened this issue Sep 26, 2019 · 1 comment
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@simonjohnparker
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Hi,

We had a contact that was 'On Hold' due to a bounced email. We corrected, and then unticked the 'On Hold? from contact email section:
Screenshot 2019-09-26 at 16 24 34

Clicking save with it unticked seems to be successful from a CiviCRM perspective, but throws a sparkpost error:
Screenshot 2019-09-24 at 15 17 59

Any idea why this might be happening?

@sunilpawar
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@simonjohnparker that mean on hold email not found in 'suppression-list' at sparkpost. Either its already removed from suppression-list or on-hold in civicrm due do other reason.

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