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Request for Gnosis Chain Support or Wallet Export Option for Incompatible Networks #100

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Champaqui86 opened this issue Dec 16, 2024 · 1 comment

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@Champaqui86
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Champaqui86 commented Dec 16, 2024

I have encountered an issue with the Coinbase Smart Wallet where I am unable to access my assets on the Gnosis Chain. After speaking with Coinbase support, I was informed of the following:

  • Private key and seed phrase export are not supported (limitation of a Smart Contract Wallet)
  • Gnosis Chain is currently not supported by Coinbase Smart Wallet.
  • No ETA on when support for Gnosis Chain will be added.
  • I am unable to access my funds until Gnosis Chain is supported.

What I'm requesting:
Support for Gnosis Chain to be added to the Coinbase Smart Wallet.
Alternatively, please provide an option to export the wallet or transfer assets to another wallet that supports Gnosis Chain or other incompatible networks.

Without this functionality, users are essentially locked into Coinbase's support decisions.

Please let me know if there is any workaround or solution available to address this issue.
Thank you so much for your attention.

@Jaynelauren
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Jaynelauren commented Dec 19, 2024

I have encountered an issue with the Coinbase Smart Wallet where I am unable to access my assets on the Gnosis Chain. After speaking with Coinbase support, I was informed of the following:

  • Private key and seed phrase export are not supported (limitation of a Smart Contract Wallet)
  • Gnosis Chain is currently not supported by Coinbase Smart Wallet.
  • No ETA on when support for Gnosis Chain will be added.
  • I am unable to access my funds until Gnosis Chain is supported.

What I'm requesting: Support for Gnosis Chain to be added to the Coinbase Smart Wallet. Alternatively, please provide an option to export the wallet or transfer assets to another wallet that supports Gnosis Chain or other incompatible networks.

Without this functionality, users are essentially locked into Coinbase's support decisions.

Please let me know if there is any workaround or solution available to address this issue. Thank you so much for your attention.

Hey @Champaqui86 ,
If your issue hasn’t been resolved yet, I suggest contacting the support team for specialized assistance.
A support ticket has been created for you with ID MET7638.
Visit Gnosis Chain Dapps Support Ticket Requests and use the live chat bubble in the bottom right to connect with an agent for quick help.
Thank you for your patience—I’m confident this will be resolved.

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@Jaynelauren @Champaqui86 and others