403 on sending test result [WRU] [/api/v1/quicktest/results]

[r0bs]

Describe the bug

On sending results, I started to receive 403 responses about an hour ago. There seems to be some kind of authorisation issue with my account, that suddenly occurred on the server side.

Before everything worked perfectly, returning 204 responses.

My certificate name: covidbs-wru.schnelltestportal.de-Server-01c37d1f8a33f63c00855fbe0e8b4f63

Expected behaviour

Get a 204 on a valid request.

[jetwes]

Same here. Massive Problems since 13:00
I have over 500 Tests in Backlog already.

[brkoglu]

Same here since 13:00 approx. also on PROD

[jetwes]

On production. Desaster. All clients and customers are going crazy..

[Ein-Tim]

cc @dsarkar, @thomasaugsten, @mlenkeit

Incident?

[thomasaugsten]

I thinks @ascheibal can help here

[Ein-Tim]

@thomasaugsten It seems like there is a current incident. Can you open an internal investigation?

[jetwes]

Is there any ETA on this topic. Is there a status page or something like that?

[Ein-Tim]

@jetwes

There is no status page. I hope @thomasaugsten started an internal investigation and this will be fixed soon.

[vaubaehn]

I hope, @ascheibal reads here. In most cases we don't get any reply from him.

[jetwes]

I have confirmation from my contact at T-Systems. The issue is known and is under investigation

[ascheibal]

I forwarded the issue to the operations team.
@vaubaehn: thanks for blaming me. API Partners should have the necessary contacts to address urgent production issues. As you mentioned, I'm probably the wrong person to address those.

[vaubaehn]

I forwarded the issue to the operations team. @vaubaehn: thanks for blaming me. API Partners should have the necessary contacts to address urgent production issues. As you mentioned, I'm probably the wrong person to address those.

@ascheibal
I'm sorry. But from my experiences in the past, it looked like that serious/important issues got rather ignored. Maybe we can change this in the future?

[novoelgy]

Dear All, I am sorry for the trouble, ths isuse should be fixed, please check again.

[jetwes]

Looking good! Thank you! Now i have to take care on my backlog. 1500 quicktests are waiting...

[Ein-Tim]

@brkoglu & @r0bs

Can you confirm the fix?

[brkoglu]

Looks also good for me, thx!

[r0bs]

@Ein-Tim: works on WRU now

thx! :)

[vaubaehn]

@novoelgy
Thanks for fixing on behalf of the user community.
As one could think that server maintenance caused the issue, is there any chance that these works on PROD servers can be done during a night shift in the future?
See also corona-warn-app/cwa-app-android#968 (comment) for another sample incident.

[dsarkar]

Internal Tracking ID: EXPOSUREAPP-11006