Cannot log in

[eclizotte]

Vaultwarden Support String

I'm getting this error in docker, and I know my user name and passwords are correct.

[2025-01-24 03:16:02.517][start][INFO] Rocket has launched from http://0.0.0.0:80

[2025-01-24 03:17:28.974][request][INFO] GET /api/sync

[2025-01-24 03:17:28.975][vaultwarden::auth][ERROR] Error decoding JWT

[2025-01-24 03:17:28.975][auth][ERROR] Unauthorized Error: Invalid claim

[2025-01-24 03:17:28.975][vaultwarden::api::core::ciphers::_][WARN] Request guard Headers failed: "Invalid claim".

[2025-01-24 03:17:28.975][response][INFO] (sync) GET /api/sync?<data..> => 401 Unauthorized

[2025-01-24 03:17:29.022][request][INFO] POST /identity/connect/token

[2025-01-24 03:17:29.023][response][INFO] (login) POST /identity/connect/token => 400 Bad Request

[2025-01-24 03:20:47.475][request][INFO] GET /api/devices/knowndevice

[2025-01-24 03:20:47.476][response][INFO] (get_known_device) GET /api/devices/knowndevice => 200 OK

[2025-01-24 03:21:00.484][request][INFO] GET /api/devices/knowndevice

[2025-01-24 03:21:00.484][response][INFO] (get_known_device) GET /api/devices/knowndevice => 200 OK

[2025-01-24 03:21:05.625][request][INFO] POST /identity/accounts/prelogin

[2025-01-24 03:21:05.626][response][INFO] (prelogin) POST /identity/accounts/prelogin => 200 OK

[2025-01-24 03:21:05.984][request][INFO] POST /identity/connect/token

[2025-01-24 03:21:05.985][vaultwarden::api::identity][ERROR] Username or password is incorrect. Try again. IP: XXXX. Username: XXX
[2025-01-24 03:21:05.985][response][INFO] (login) POST /identity/connect/token => 400 Bad Request

Vaultwarden Build Version

Version 1.32.7

Deployment method

Official Container Image

Custom deployment method

docker

Reverse Proxy

nginx

Host/Server Operating System

Linux

Operating System Version

No response

Clients

Web Vault, iOS, Browser Extension

Client Version

2025.1.0

Steps To Reproduce

I try to log in

Expected Result

be able to log in

Actual Result

saying incorrect login credentials

Logs

Screenshots or Videos

No response

Additional Context

No response

[howudodat]

same issue here

[howudodat]

moving my issue since my error is different

[BlackDex]

@eclizotte could you provide the support string please as requested when you filled in the issue.

The logs are showing that your jwt tokens are invalid.
So either your rsa_key has changed which is used to sign and validate these tokens.
Or the date/time is invalid on the server/host
Or the reverse proxy is stripping, blocking or malforms the request.

Also, if you are running some form of loadbalanced Vaultwarden with two or more containers, that might cause issues like this.