studio-flow.json

{
    "description": "SMS Appointment Reminders",
    "states": [
      {
        "name": "Trigger",
        "type": "trigger",
        "transitions": [
          {
            "next": "set_experiment_key",
            "event": "incomingMessage"
          },
          {
            "event": "incomingCall"
          },
          {
            "event": "incomingConversationMessage"
          },
          {
            "next": "set_experiment_key",
            "event": "incomingRequest"
          },
          {
            "event": "incomingParent"
          }
        ],
        "properties": {
          "offset": {
            "x": 40,
            "y": -180
          }
        }
      },
      {
        "name": "current_reminder_message",
        "type": "send-and-wait-for-reply",
        "transitions": [
          {
            "next": "log_experiment_outcome_user_responded",
            "event": "incomingMessage"
          },
          {
            "next": "log_experiment_outcome_user_did_not_respond",
            "event": "timeout"
          },
          {
            "event": "deliveryFailure"
          }
        ],
        "properties": {
          "offset": {
            "x": 30,
            "y": 890
          },
          "from": "{{flow.channel.address}}",
          "body": "Your appointment is coming up on {{flow.data.time}} at {{flow.data.loc}}. Please reply 1 to confirm and 2 to cancel.",
          "timeout": "14400"
        }
      },
      {
        "name": "split_confirmation",
        "type": "split-based-on",
        "transitions": [
          {
            "next": "send_no_match",
            "event": "noMatch"
          },
          {
            "next": "send_confirmation_sms",
            "event": "match",
            "conditions": [
              {
                "friendly_name": "1",
                "arguments": [
                  "{{widgets.current_reminder_message.inbound.Body}}"
                ],
                "type": "equal_to",
                "value": "1"
              }
            ]
          },
          {
            "next": "send_cancellation_sms",
            "event": "match",
            "conditions": [
              {
                "friendly_name": "2",
                "arguments": [
                  "{{widgets.current_reminder_message.inbound.Body}}"
                ],
                "type": "equal_to",
                "value": "2"
              }
            ]
          }
        ],
        "properties": {
          "input": "{{widgets.current_reminder_message.inbound.Body}}",
          "offset": {
            "x": 430,
            "y": 1600
          }
        }
      },
      {
        "name": "send_confirmation_sms",
        "type": "send-message",
        "transitions": [
          {
            "event": "sent"
          },
          {
            "event": "failed"
          }
        ],
        "properties": {
          "offset": {
            "x": 530,
            "y": 2000
          },
          "from": "{{flow.channel.address}}",
          "to": "{{contact.channel.address}}",
          "body": "Thank you for confirming your appointment on {{flow.data.time}} at {{flow.data.loc}}. See you soon!"
        }
      },
      {
        "name": "send_cancellation_sms",
        "type": "send-message",
        "transitions": [
          {
            "event": "sent"
          },
          {
            "event": "failed"
          }
        ],
        "properties": {
          "offset": {
            "x": 940,
            "y": 1990
          },
          "from": "{{flow.channel.address}}",
          "to": "{{contact.channel.address}}",
          "body": "We understand that plans change. Thanks for letting us know! We will go ahead and cancel your appointment on {{flow.data.time}} at {{flow.data.loc}}. \n\nYou can schedule a new appointment at https://shorturl.at/tEHJP ."
        }
      },
      {
        "name": "send_no_match",
        "type": "send-message",
        "transitions": [
          {
            "event": "sent"
          },
          {
            "event": "failed"
          }
        ],
        "properties": {
          "offset": {
            "x": 160,
            "y": 2010
          },
          "from": "{{flow.channel.address}}",
          "to": "{{contact.channel.address}}",
          "body": "We're sorry, we couldn't understand your response. Please try again."
        }
      },
      {
        "name": "get_assignment",
        "type": "run-function",
        "transitions": [
          {
            "next": "split_based_on_assigned_variation",
            "event": "success"
          },
          {
            "event": "fail"
          }
        ],
        "properties": {
          "service_sid": "ZS481555ee87fe43090bdbec2d3d59ba3a",
          "environment_sid": "ZEc6b28fb5cd6e08a7f76e2fd6d43a18d9",
          "offset": {
            "x": 440,
            "y": 330
          },
          "function_sid": "ZH24422a72a31a36de8068ef9098b8813a",
          "parameters": [
            {
              "value": "{{flow.variables.experiment_key}}",
              "key": "experimentKey"
            },
            {
              "value": "{{trigger.call.From}}",
              "key": "userID"
            }
          ],
          "url": "https://eppo-7808-dev.twil.io/get-assignment"
        }
      },
      {
        "name": "split_based_on_assigned_variation",
        "type": "split-based-on",
        "transitions": [
          {
            "event": "noMatch"
          },
          {
            "next": "current_reminder_message",
            "event": "match",
            "conditions": [
              {
                "friendly_name": "If value equal_to msgA",
                "arguments": [
                  "{{widgets.get_assignment_express.parsed.variation}}"
                ],
                "type": "equal_to",
                "value": "currentMessage"
              }
            ]
          },
          {
            "next": "new_reminder_message",
            "event": "match",
            "conditions": [
              {
                "friendly_name": "If value equal_to msgB",
                "arguments": [
                  "{{widgets.get_assignment_express.parsed.variation}}"
                ],
                "type": "equal_to",
                "value": "newMessage"
              }
            ]
          }
        ],
        "properties": {
          "input": "{{widgets.get_assignment_express.parsed.variation}}",
          "offset": {
            "x": 360,
            "y": 600
          }
        }
      },
      {
        "name": "new_reminder_message",
        "type": "send-and-wait-for-reply",
        "transitions": [
          {
            "next": "log_experiment_outcome_user_responded",
            "event": "incomingMessage"
          },
          {
            "next": "log_experiment_outcome_user_did_not_respond",
            "event": "timeout"
          },
          {
            "event": "deliveryFailure"
          }
        ],
        "properties": {
          "offset": {
            "x": 1000,
            "y": 880
          },
          "from": "{{flow.channel.address}}",
          "body": "We are getting ready to see you today at {{flow.data.loc}}. If you confirm that you're coming in at {{flow.data.time}} , we might have a surprise for you! \n\nNo penalties apply if you cancel now and we will text you a link to reschedule.\n\nReply 1 to confirm and 2 to cancel, within the next 2 hours.",
          "timeout": "14400"
        }
      },
      {
        "name": "log_experiment_outcome_user_responded",
        "type": "run-function",
        "transitions": [
          {
            "next": "split_confirmation",
            "event": "success"
          },
          {
            "event": "fail"
          }
        ],
        "properties": {
          "service_sid": "ZS481555ee87fe43090bdbec2d3d59ba3a",
          "environment_sid": "ZEc6b28fb5cd6e08a7f76e2fd6d43a18d9",
          "offset": {
            "x": 440,
            "y": 1300
          },
          "function_sid": "ZH04f614c9af4b87bb953a221ff5ff9007",
          "parameters": [
            {
              "value": "{{trigger.call.From}}",
              "key": "userID"
            },
            {
              "value": "{{flow.variables.experiment_key}}",
              "key": "experimentKey"
            },
            {
              "value": "true",
              "key": "did_user_respond"
            }
          ],
          "url": "https://eppo-7808-dev.twil.io/log-outcome"
        }
      },
      {
        "name": "log_experiment_outcome_user_did_not_respond",
        "type": "run-function",
        "transitions": [
          {
            "event": "success"
          },
          {
            "event": "fail"
          }
        ],
        "properties": {
          "service_sid": "ZS481555ee87fe43090bdbec2d3d59ba3a",
          "environment_sid": "ZEc6b28fb5cd6e08a7f76e2fd6d43a18d9",
          "offset": {
            "x": 970,
            "y": 1320
          },
          "function_sid": "ZH04f614c9af4b87bb953a221ff5ff9007",
          "parameters": [
            {
              "value": "{{trigger.call.From}}",
              "key": "userID"
            },
            {
              "value": "{{flow.variables.experiment_key}}",
              "key": "experimentKey"
            },
            {
              "value": "false",
              "key": "did_user_respond"
            }
          ],
          "url": "https://eppo-7808-dev.twil.io/log-outcome"
        }
      },
      {
        "name": "set_experiment_key",
        "type": "set-variables",
        "transitions": [
          {
            "next": "get_assignment",
            "event": "next"
          }
        ],
        "properties": {
          "variables": [
            {
              "value": "sms-messages",
              "key": "experiment_key"
            }
          ],
          "offset": {
            "x": 430,
            "y": 60
          }
        }
      }
    ],
    "initial_state": "Trigger",
    "flags": {
      "allow_concurrent_calls": true
    }
  }