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Helpdesk

Helpdesk Tickets View Search

Advanced Search

ID: mint_system.helpdesk.helpdesk_tickets_view_search.advanced_search

<?xml version="1.0"?>
<data inherit_id="helpdesk.helpdesk_tickets_view_search" priority="50">

  <field name="name" position="attributes">
    <attribute name="filter_domain">['|',('name','ilike',self),('description','ilike',self)]</attribute>
  </field>

</data>

Source: snippets/helpdesk.helpdesk_tickets_view_search.advanced_search.xml

Helpdesk Tickets View Tree

X Date Deadline

ID: mint_system.helpdesk.helpdesk_tickets_view_tree.x_date_deadline

<?xml version="1.0"?>
<data inherit_id="helpdesk.helpdesk_tickets_view_tree" priority="50">

  <xpath expr="//field[@name='user_id']" position="after">
    <field name="x_date_deadline" widget="date" />
  </xpath>

</data>

Source: snippets/helpdesk.helpdesk_tickets_view_tree.x_date_deadline.xml

Helpdesk Ticket View Form

Domain So Line

ID: mint_system.helpdesk.helpdesk_ticket_view_form.domain_so_line

<?xml version="1.0"?>
<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">

  <field name="so_line"  position="attributes">
    <attribute name="domain">[('is_service', '=', True), ('order_partner_id', 'child_of', parent.commercial_partner_id), ('is_expense', '=', False), ('state', 'in', ['sale'])]</attribute>
  </field>

</data>

Source: snippets/helpdesk.helpdesk_ticket_view_form.domain_so_line.xml

Remove Properties

ID: mint_system.helpdesk.helpdesk_ticket_view_form.remove_properties

<?xml version="1.0"?>
<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">

  <field name="properties"  position="replace" />

</data>

Source: snippets/helpdesk.helpdesk_ticket_view_form.remove_properties.xml

X Date Deadline

ID: mint_system.helpdesk.helpdesk_ticket_view_form.x_date_deadline

<?xml version="1.0"?>
<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">

  <field name="domain_user_ids"  position="after">
    <field name="x_date_deadline" widget="date"/>
  </field>

</data>

Source: snippets/helpdesk.helpdesk_ticket_view_form.x_date_deadline.xml

X Link With Ids

ID: mint_system.helpdesk.helpdesk_ticket_view_form.x_link_with_ids

<data inherit_id="helpdesk.helpdesk_ticket_view_form" priority="50">

  <field name="description" position="replace">
    <notebook>
      <page string="Beschreibung">
        <field name="description" class="oe-bordered-editor field_description" placeholder="Description of the ticket..."/>
      </page>
      <page string="Verwandte Tickets">
        <field name="x_link_with_ids">
          <tree default_order="create_date desc">
            <field name="name"/>
            <field name="user_id"/>
            <field name="partner_id"/>
            <field name="create_date"/>
          </tree>
        </field>
      </page>
    </notebook>
  </field>

</data>

Source: snippets/helpdesk.helpdesk_ticket_view_form.x_link_with_ids.xml

Helpdesk Ticket View Kanban

X Date Deadline

ID: mint_system.helpdesk.helpdesk_ticket_view_kanban.x_date_deadline

<?xml version="1.0"?>
<data inherit_id="helpdesk.helpdesk_ticket_view_kanban" priority="50">

  <xpath expr="//field[@name='commercial_partner_id']/.." position="after">
    <div>
      <field name="x_date_deadline" widget="date"/>
    </div>
  </xpath>

</data>

Source: snippets/helpdesk.helpdesk_ticket_view_kanban.x_date_deadline.xml