[CAIA Intake] Form 10-7959f-1 - Foreign Medical Program (FMP) Registration

[marywang2]

About your team

• Team name: IVC Forms
• OCTO product owner: Premal Shah
• Product manager: Mary Wang
• Designer: Brian Wilke
• a11y specialist: Rachael Penfil
• Slack channel: ivc-forms

About your initiative

Our team will be digitizing the registration form for the Foreign Medical Program (10-7959f-1). We would like CAIA's support in reviewing updates to content and structure.

Which of these descriptions best fits the work we’ll partner on?

Select all that apply.

• Digitizing a new form
• Creating a new digital tool
• Updating an existing form or tool
• Translating a form or tool into Spanish
• Adding new unauthenticated content to VA.gov
• Updating existing unauthenticated content on VA.gov
• Something else: insert description

What's the nature of your initiative and desired outcomes?

The IVC Forms team is currently digitizing forms under the CHAMPVA program as well as Foreign Medical Program (among others) in order to deliver healthcare benefits more quickly and efficiently to Veterans and their families.

Collaboration timeframe

Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.

Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?

• Yes
• No
• I’m not sure

Where are you at in your timeline?

In discovery and research planning, preparing for design intent. (Design intent was held 1/29/24).

Collaboration cycle

Which phases of the collaboration cycle have you completed?

Select all that apply.

• Design intent
• Midpoint review
• Staging
• None. This initiative isn’t going through the collaboration cycle.

Collaboration cycle ticket

If you’re going through the collaboration cycle, provide your ticket number and link:

• Ticket Number: 74178

Supporting artifacts

Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content.

• Product outline
• User flows
• Content source of truth
• wireframes

Next steps

• Post a link to this issue in the #sitewide-content-sitewide-content-accessibility-ia slack channel and tag @Terry Nichols. We’ll reply within 24 hours to acknowledge receipt. We'll then review the artifacts in more detail and work with you to determine timing for collaboration. Depending on the work, we may schedule a kickoff meeting to better understand how we'll partner together.
• Review the remaining next steps in the VFS team tasks section here.

Tasks

VFS team tasks

Preview Give feedback

1. If you also need engineering support from the public websites team, fill out their intake request form as well.
   Open a public websites intake request
2. If you're requesting a page/URL redirect, a URL change, or a vanity URL, submit an additional request for this work.
   Open a redirect, URL change, or vanity URL request
3. If you're creating an experimental design, also contact the design system team.
   Read more about experimental designs
   Suggest an addition or update to the design system team
4. If you're requesting a11y support for usability research, submit a research support request next.
   Open an a11y research support request
5. If you are requesting content support, please share your content source of truth (preferably as a SharePoint document).

CAIA operations

Preview Give feedback

1. Initial Review - @coforma-terry and @strelichl

CAIA a11y tasks

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No tasks being tracked yet.

CAIA content tasks

Preview Give feedback

1. Content work for FMP form #75701
   sitewide CAIA sitewide content +2
   
2. Add react widget to FMP page for incremental release #88012
   sitewide CAIA sitewide content +2
   

CAIA IA tasks

Preview Give feedback

1. IA Tracker - Foreign Medical Program form 10-7959f-1 #75464
   sitewide CAIA sitewide IA +2
   

[strelichl]

Noting that design intent is 1/29 so we will be collaborating on the team's 10-10 work first (captured in #74254)

[marywang2]

@strelichl since design intent was held last week and we've addressed the feedback - could we proceed with CAIA review for form 10-7959f-1? This is a relatively straightforward form and we have 2 teams operating on parallel tracks so we would like to get CAIA's input without being blocked by 10-10d (which is on another track).

[strelichl]

@marywang2 thanks for the additional context! We have one writer on these, and some other urgent form work (including the CHAMPVA static pages), so we’ll still need to wrap up the 1010D work before we can turn to this--but can give you a better idea of timing next week.

[strelichl]

@marywang2 as a next step, we'd like to set up a kickoff with your team. We're available 2/21 at 12-12:30 or 12:30-1 Eastern, would either of those work for you?

[marywang2]

Hi @strelichl that date feels very late to me - possible to schedule earlier, perhaps next week? It is a very simple form and there's not much copy. We can also come to office hours next week.

[kristinoletmuskat]

Hey hey! I started working on some of the IA thinking in your existing discovery Mural. I need to sign off for the day, but just wanted to mention that it might be worth throwing some findability tasks into your user research plan is possible! I'll let ya'll know when I have a more fleshed-out draft to review of the IA recs too.

[strelichl]

Thanks Kristin!

@marywang2 following up on timing: to start, we can use tomorrow’s touchpoint with the team to go over guidance that will apply to both forms. And then we can review the content further in next week's office hours.

[kristinoletmuskat]

Actually the draft is done! Feel free to review and add comments in the mural linked above.

[brian-wilke]

Thanks @kristinoletmuskat! I have placed a couple of purple notes inline on your page there as well. Looking forward to discussing this afternoon

[strelichl]

Noting the team joined 2/13 office hours and gave CAIA an overview of this form. As a next step, the team could implement the guidance from the 1010 work, and then we can pick up the content work.

[laurwill]

Hi @brian-wilke @marywang2 ,
Just documenting the decision about the intro page from our sync today:
Since FMP registration form is not really an "application" in the same way as other benefit applications, and there's no info or supporting documents the Veteran needs to gather before starting, the process list from the application form template probably isn't needed here. Instead, we'll use the "non-application" template for this form into page.

[kristinoletmuskat]

Hey @marywang2 and @brian-wilke , wanted to pass along the IA spec for this page. Let me know if anything looks incorrect!

And flagging for @laurwill , just wanted to make sure we're aligned on the entry points / crosslinks! There are a couple of non-va.gov and R+S pages that have the link to just download the registration form. I think it would be ideal if we could edit those, and open to your thoughts.

[aliyahblackmore]

Hi @kristinoletmuskat - I'm actually not involved in this FMP work - so I don't need to be looped in here :)

Can you remove my tag from your comment whenever you have a moment?

[marywang2]

@strelichl @laurwill for the react widget process detailed in this page, do we need to submit a new CAIA ticket for that? Or can it be part of this ticket? (I have the react widget ID and we have set up the feature toggle). cc @baltes

[laurwill]

Hey @marywang2 ,
I made a child ticket on this intake to track the react work : #88012 We can continue the convo there!