Qualitative Data Request

[beckyphung]

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

12/16/24

Date Range End

12/18/24

Product Name(s)

Ask VA (current portal)

Product Description

Ask VA (AVA) is a digital support channel for Veterans, family members and other submitters. You can use Ask VA to ask a question about education benefits, disability compensation, health care and many other topics. Ask VA should only be used for non-urgent needs.

Survey URL(s), key term(s), case category or type

Please include all results for the Ask VA - Always On survey.

Sub URLs

Yes

File Delivery Format

All in one file, on one tab

Word Cloud

None

VA Email Address(es)

becky.phung@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels.
Please leave this field as is when submitting.

[newworld2616]

Good morning, there are no data available for those selected dates. Let me know if you have any questions. Thank you.

[newworld2616]

Hi, I just shared the 2 weeks' worth of data which we received from the Vsignals team. This week's data will be available next Monday., Vsignals team drops the data every Monday to our team. Let me know if you have any questions. Sorry for the inconvenience.

[beckyphung]

Thank you! Ah I didn't realize you didn't have access to live data. These responses are test responses, so I'll wait to make another request.

[newworld2616]

You are very kind. Sounds great! Sorry for the confusion.