MHV sign in transition weekly report review

[clantosswett]

Issue Description

There is likely going to be an increase of sign in/account creation issues occurring leading up to and in the aftermath of the January 31st MHV removal date. Because of this, we want to closely track the types of issues coming in so we can share with the relevant team's what are the problems veterans/users are facing so any appropriate changes or materials can be created to address the problems.

We will create a report of Tier 1/2/3 technical support issues that can be reviewed daily to identify trending issues that can be shared out daily.

Tasks

• Request new daily report that will be delivered starting on 1/2/2025
• Determine process for reviewing cases daily and categorizing
• Determine how information will be shared to relevant teams

Acceptance Criteria

• New qualitative data report
• Presentation of information to be shared with relevant teams

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