Weekly Qualitative Data Request.

[JonathanPostMO]

Data Type Requested

Support

Data Source Type

MyVA.411

Date Range Start

10-01-2024

Date Range End

12-31-2024

Product Name(s)

Secure Sign-in Transition (SSIT), Identity Team (MO)

Product Description

SSIT is the team responsible for deprecating MyHealtheVet and DS Login, moving users to secure, multi-factor authentication & IAL2 compliant, credential service providers (Login.gov & ID.me). My team is working specifically on change management for this project, helping Veterans and VA employees navigate the sign-in transition. We're looking for the qualitative data from MyVA411, for all things related to the sign-in, authentication, and verification services and experiences.

Survey URL(s), key term(s), case category or type

NAVIGATION ISSUES

Navigation Issues | Account Sign In

INABILITY TO SIGN IN

Inability to Sign In | Two-factor authentication
Inability to Sign In | Confirmation Email Issue
Inability to Sign In | EVSS Errors

IDENTITY VERIFICATION ISSUES

Identity Verification Issues | ID.me
Identity Verification Issues | DS Logon
Identity Verification Issues | My HealtheVet

Sub URLs

Yes

File Delivery Format

One file for each term/URL

Word Cloud

No

VA Email Address(es)

jonathan.post@va.gov

Add Assignee and Labels

[newworld2616]

Hello, I have shared the requested data. Let me know if you have any questions. Thank you.

[JonathanPostMO]

@newworld2616 Thanks! Happy new year, cheers. 👍

[newworld2616]

@JonathanPostMO Anytime! Thank you! Happy new Year!