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Content, accessibility, information architecture (CAIA) new initiative collaboration request
Use this ticket to request collaboration on a new initiative with the sitewide content, accessibility, and information architecture (CAIA) shared services team. Feel free to delete instructions and unselected options from the ticket to make it easier to scan.
Which of these descriptions best fits the work we’ll partner on?
Select all that apply.
Digitizing a new form
Creating a new digital tool
Updating an existing form or tool
Translating a form or tool into Spanish
Adding new unauthenticated content to VA.gov
Updating existing unauthenticated content on VA.gov
Something else:
What's the nature of your initiative and desired outcomes?
Improve the usability and readability of the VA benefit letters and documents download user flow, including simplifying the process of downloading letters and verifying your mailing address—as well as updating the pre-login static pages to improve readability and align with new site-wide content and design standards.
Supporting artifacts
Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content. FOR FIGMA/MURAL: please tell us which screens/board/section to look at so we don't leave comments on old stuff.
Refer to WIP page to review draft content and design
Collaboration timeframe
Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.
Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?
Yes
No
I’m not sure
Where are you at in your timeline?
Tell us briefly about what you're working on now (such as initial discovery, wireframing, or usability research planning) and add any known dates for upcoming milestones or deadlines.
We're in early stages of wireframing and drafting content. We're starting the Collaboration Cycle on Friday, December 20 to discuss design intent.
Will you release this new product incrementally (for example, release to 25% of users to start)?
Yes
No
Note: For an incremental launch, we use React widgets to display dynamic content. We'll need at least 2 weeks of extra time to coordinate the content for this and work with your engineer. Learn more about our process for dynamic content. If your launch plans change, notify CAIA of the change as soon as possible so we can talk about how that will impact the timeline.
If you are releasing incrementally:
What dates do you anticipate starting and ending your incremental launch?Enter dates
What is the name of your engineer who will build the React widget?Name
Collaboration cycle
Which phases of the collaboration cycle have you completed?
Select all that apply.
Design intent
Midpoint review
Staging
None. This initiative isn’t going through the collaboration cycle.
Collaboration cycle ticket
If you’re going through the collaboration cycle, provide a link to your Collaboration Cycle Request:
rallencf
changed the title
[CAIA Intake] <Team Name>: <Initiative Name>
[CAIA Intake] BMT 2: Benefits Management Tools, VA Letters and Documents
Dec 18, 2024
Content, accessibility, information architecture (CAIA) new initiative collaboration request
Use this ticket to request collaboration on a new initiative with the sitewide content, accessibility, and information architecture (CAIA) shared services team. Feel free to delete instructions and unselected options from the ticket to make it easier to scan.
Your team
CAIA specialists involved
Filled out by CAIA
Your Initiative
Which of these descriptions best fits the work we’ll partner on?
Select all that apply.
What's the nature of your initiative and desired outcomes?
Improve the usability and readability of the VA benefit letters and documents download user flow, including simplifying the process of downloading letters and verifying your mailing address—as well as updating the pre-login static pages to improve readability and align with new site-wide content and design standards.
Supporting artifacts
Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content. FOR FIGMA/MURAL: please tell us which screens/board/section to look at so we don't leave comments on old stuff.
Collaboration timeframe
Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.
Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?
Where are you at in your timeline?
Tell us briefly about what you're working on now (such as initial discovery, wireframing, or usability research planning) and add any known dates for upcoming milestones or deadlines.
We're in early stages of wireframing and drafting content. We're starting the Collaboration Cycle on Friday, December 20 to discuss design intent.
Will you release this new product incrementally (for example, release to 25% of users to start)?
Note: For an incremental launch, we use React widgets to display dynamic content. We'll need at least 2 weeks of extra time to coordinate the content for this and work with your engineer. Learn more about our process for dynamic content. If your launch plans change, notify CAIA of the change as soon as possible so we can talk about how that will impact the timeline.
If you are releasing incrementally:
Enter dates
Name
Collaboration cycle
Which phases of the collaboration cycle have you completed?
Select all that apply.
Collaboration cycle ticket
If you’re going through the collaboration cycle, provide a link to your Collaboration Cycle Request:
Next steps
Suggest an addition or update to the design system team
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