M300 get stucks during waypoint mission

[Anhtastic]

This happens on iOS but I assume it also happen on Android too so I figure I put it here in order to get exposure and help. Please see the description here: dji-sdk/Mobile-SDK-iOS#558

Can a dev from @dji-dev confirm this is an issue on the sdk or firmware? Would be greatly appreciated it!

[dji-dev]

Agent comment from yating.liao in Zendesk ticket #120686:

Could you please explain what "RTL" refers to? Return to Land？
Could you please provide us with a video showing when the plane gets stuck? Additionally, what version of the aircraft firmware are you using?

°°°

[Anhtastic]

Hello,
yes, RTL = return to land.
The firmware we're on is: v09.00.0503

Since this isn't reproducible every single time, as soon as we run into this again, we'll provide you the video. Thank you for your help once again!

[dji-dev]

Agent comment from yating.liao in Zendesk ticket #120686:

I will wait for you to reach out to us again. If you encounter the same situation again, you can record a video of the aircraft's abnormal behavior, then stop the aircraft from executing its mission and restart the drone.
After the restart is complete, please use DJI's ASSISTANT 2 software to save the aircraft's logs.

°°°

[omartinezGH]

We have submitted the Aircraft and Controller logs using DJI Pilot 2. The info about the logs IDs are below:

Aircraft:

Log name: M300_Aircraft20241209145521.dat
Confirmation number: 10a1a448-c540-41b1-8ddc-f33ae89b793d

RC:

Log name: RM500_Remote Controller System20241209143032.dat
Confirmation number: 1ad44063-b4ac-402a-912f-f6412dfa73bb

Here's the video showing how the drone was stuck hovering:
VIDEO FILE

[Anhtastic]

Hi @dji-dev , we have submitted the requested recording and log. Do you guys need anything else from us? Just wanted to check to make sure we haven't forgot anything else. Thank you!