Docker Desktop - Unexpected WSL error

[hiwebdev26]

Description

now, I'm using windows 11.
During install docker on my system, I faced this issues:

An unexpected error occurred while executing a WSL command.

deploying WSL2 distributions
provisioning docker WSL distros: ensuring main distro is deployed: deploying "docker-desktop": importing WSL distro "WSL2 is not supported with your current machine configuration.\r\nPlease enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS.\r\nEnable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution\r\nFor information please visit https://aka.ms/enablevirtualization\r\nError code: Wsl/Service/RegisterDistro/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED\r\n" output="docker-desktop": exit code: 4294967295: running WSL command wsl.exe C:\Windows\System32\wsl.exe --import docker-desktop \AppData\Local\Docker\wsl\main C:\Program Files\Docker\Docker\resources\wsl\wsl-bootstrap.tar --version 2: WSL2 is not supported with your current machine configuration.
Please enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS.
Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution
For information please visit https://aka.ms/enablevirtualization
Error code: Wsl/Service/RegisterDistro/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED
: exit status 0xffffffff
checking if isocache exists: CreateFile \wsl$\docker-desktop-data\isocache: The network name cannot be found.

Docker version 26.1.1, build 4cf5afa

My diagnostics ID : C32C7D3E-3AA0-4C32-805A-D139FE428454/20240527085914

Reproduce

No response

Expected behavior

it was at the start page of docker

docker version

Client:
 Version:    26.1.1
 Context:    default
 Debug Mode: false
 Plugins:
  buildx: Docker Buildx (Docker Inc.)
    Version:  v0.13.1-desktop.1
    Path:     C:\Program Files\Docker\cli-plugins\docker-buildx.exe
  compose: Docker Compose (Docker Inc.)
    Version:  v2.26.1-desktop.1
    Path:     C:\Program Files\Docker\cli-plugins\docker-compose.exe
  debug: Get a shell into any image or container. (Docker Inc.)
    Version:  0.0.27
    Path:     C:\Program Files\Docker\cli-plugins\docker-debug.exe
  dev: Docker Dev Environments (Docker Inc.)
    Version:  v0.1.2
    Path:     C:\Program Files\Docker\cli-plugins\docker-dev.exe
  extension: Manages Docker extensions (Docker Inc.)
    Version:  v0.2.23
    Path:     C:\Program Files\Docker\cli-plugins\docker-extension.exe
  feedback: Provide feedback, right in your terminal! (Docker Inc.)
    Version:  v1.0.4
    Path:     C:\Program Files\Docker\cli-plugins\docker-feedback.exe
  init: Creates Docker-related starter files for your project (Docker Inc.)
    Version:  v1.1.0
    Path:     C:\Program Files\Docker\cli-plugins\docker-init.exe
  sbom: View the packaged-based Software Bill Of Materials (SBOM) for an image (Anchore Inc.)
    Version:  0.6.0
    Path:     C:\Program Files\Docker\cli-plugins\docker-sbom.exe
  scout: Docker Scout (Docker Inc.)
    Version:  v1.6.3
    Path:     C:\Program Files\Docker\cli-plugins\docker-scout.exe

docker info

Client:
 Version:    26.1.1
 Context:    default
 Debug Mode: false
 Plugins:
  buildx: Docker Buildx (Docker Inc.)
    Version:  v0.13.1-desktop.1
    Path:     C:\Program Files\Docker\cli-plugins\docker-buildx.exe
  compose: Docker Compose (Docker Inc.)
    Version:  v2.26.1-desktop.1
    Path:     C:\Program Files\Docker\cli-plugins\docker-compose.exe
  debug: Get a shell into any image or container. (Docker Inc.)
    Version:  0.0.27
    Path:     C:\Program Files\Docker\cli-plugins\docker-debug.exe
  dev: Docker Dev Environments (Docker Inc.)
    Version:  v0.1.2
    Path:     C:\Program Files\Docker\cli-plugins\docker-dev.exe
  extension: Manages Docker extensions (Docker Inc.)
    Version:  v0.2.23
    Path:     C:\Program Files\Docker\cli-plugins\docker-extension.exe
  feedback: Provide feedback, right in your terminal! (Docker Inc.)
    Version:  v1.0.4
    Path:     C:\Program Files\Docker\cli-plugins\docker-feedback.exe
  init: Creates Docker-related starter files for your project (Docker Inc.)
    Version:  v1.1.0
    Path:     C:\Program Files\Docker\cli-plugins\docker-init.exe
  sbom: View the packaged-based Software Bill Of Materials (SBOM) for an image (Anchore Inc.)
    Version:  0.6.0
    Path:     C:\Program Files\Docker\cli-plugins\docker-sbom.exe
  scout: Docker Scout (Docker Inc.)
    Version:  v1.6.3
    Path:     C:\Program Files\Docker\cli-plugins\docker-scout.exe

Diagnostics ID

C32C7D3E-3AA0-4C32-805A-D139FE428454/20240527085914

Additional Info

No response

[jpbriend]

Can you make sure WSL2 is enabled?

You can find documentation on how to verify and how to enable it here.

[danyabsim]

First, please check if you have it on your BIOS, and if all the features needed (Hyper-V, Virtual Machine Platform, Windows Hypervisor Platform, and Windows Subsystem for Linux) in optionalfeatures.exe are checked. If it's not the problem, you probably need to try the answer at microsoft/WSL#7068 (comment).

[j-tap]

1. Check if virtualization is enabled in BIOS
2. Check if Hyper-V is enabled in system components
3. Execute as Administrator dism.exe /online /enable-feature /featurename:VirtualMachinePlatform /all /norestart in Powershell
4. Reboot
5. Execute as Administrator wsl --install --no-distribution in Powershell