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Live site: Google Analytics problem #286

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Cleop opened this issue Jun 19, 2017 · 5 comments
Closed

Live site: Google Analytics problem #286

Cleop opened this issue Jun 19, 2017 · 5 comments
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bug Suspected or confirmed bug (defect) in the code T1h Time Estimate 1 Hour technical A technical issue that requires understanding of the code, infrastructure or dependencies

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@Cleop
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Cleop commented Jun 19, 2017

Google Analytics seems to have stopped registering site visits:

image

  • Initial theory why this may be the case: the change of the domain name from .io to .com. Until today, GA was tracking .io. I have now updated this both in properties and views however it is yet to record a new visit.

Results show that tracking was lost on May 11th, this is the date recorded for the site going live on .com in #210

@Cleop Cleop added the bug Suspected or confirmed bug (defect) in the code label Jun 19, 2017
@Cleop Cleop self-assigned this Jun 19, 2017
@ghost
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ghost commented Jun 19, 2017

This might have nothing to do with it, but in case it does

.io has the following DNS TXT record
screen shot 2017-06-19 at 14 29 39

.com has the following DNS TXT record
screen shot 2017-06-19 at 14 30 45

@Cleop Cleop added in-progress An issue or pull request that is being worked on by the assigned person T2h Time Estimate 2 Hours technical A technical issue that requires understanding of the code, infrastructure or dependencies and removed in-progress An issue or pull request that is being worked on by the assigned person labels Jun 19, 2017
@Cleop
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Cleop commented Jun 19, 2017

Thanks @markwilliamfirth.

I've gone through the entire analytics dashboard to ensure everything is set to .com and managed to log myself and another dwyler using the site in real-time so I think it's fixed. I'll check back in another 24 hours or so to check that it's recording activity as normal and if it is then we can close this.

@Cleop Cleop added T1h Time Estimate 1 Hour and removed T2h Time Estimate 2 Hours labels Jun 19, 2017
@iteles
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iteles commented Jun 19, 2017

Can we also double check that if we go to dwyl.io it also captures data correctly (I assume it does because it'll redirect to .com, but worth checking).

@Cleop
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Cleop commented Jun 19, 2017

It captures you if you come from .io however let me know if you'd like me to create a separate issue if you'd like to know what proportion of people come from .io if you feel that's important/ useful to us.

@Cleop
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Cleop commented Jun 20, 2017

I'm going to close this issue as our data is now back!
image

@Cleop Cleop closed this as completed Jun 20, 2017
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