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Element no longer runs on MacOS 10.15 #1998

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phliKtid opened this issue Nov 19, 2024 · 2 comments
Closed

Element no longer runs on MacOS 10.15 #1998

phliKtid opened this issue Nov 19, 2024 · 2 comments
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A-Packaging Packaging, signing, releasing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect

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@phliKtid
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Steps to reproduce

i am running element as a desktop version on mac os x (specifically, 10.15/catalina, the last 10.x version). it has run element fine. today i got an upgrade notice in element, which i've gotten and done before. this time, after it installed the update, the new version wouldn't start and threw an error saying it required mac os x 11.x or higher. i know 10.15 is eol (nov 2022, i think?), but it's the latest officially supported on the hardware i'm running this on. it would be nice if it did checks and stopped before continuing to do the 1.11.86 update, as all previous element versions had worked. i went back and re-installed 1.11.85 and it's working. but it's trying to trick me into updating again by sending pop-up notices about an available update. : ) or you can just tell me my os is eol and i can get with the times or pound sand. : )

Outcome

What did you expect?

element to either not offer the update, or when beginning the update do a check and stop

What happened instead?

it offered the update, it installed the update, then when starting, 1.11.86 it said it required mac os x 11.x or higher

Operating system

mac os x

Application version

element 1.11.86

How did you install the app?

upgrade offered in desktop element

Homeserver

No response

Will you send logs?

No

@dosubot dosubot bot added A-Packaging Packaging, signing, releasing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist labels Nov 19, 2024
@t3chguy
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t3chguy commented Nov 19, 2024

it would be nice if it did checks and stopped before continuing to do the 1.11.86 update, as all previous element versions had worked.

That'd be a request for electron-builder (the packaging tool we use which handles the update mechanism)/Squirrel.Mac (the update mechanism itself). We just update the Electron version periodically to ensure latest accessibility and security changes and they (typically Chromium) drop support for older systems.

Nothing in the Electron changelogs visible in #1968 warned about any such breaking change but indeed their announcement does state this https://www.electronjs.org/blog/electron-33-0#breaking-changes

You can disable the auto-updater by creating a config.json file and setting the update_base_url to an empty string if you wish to keep running an old version, though keep in mind zero support or backported security updates will be available there.

As per https://github.com/element-hq/element-web#supported-environments the OS is unsupported and as such any issues specific to those environments are closed.

@t3chguy t3chguy closed this as not planned Won't fix, can't repro, duplicate, stale Nov 19, 2024
@phliKtid
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thanks for the info, t3chguy. i appreciate it!

@t3chguy t3chguy transferred this issue from element-hq/element-web Nov 20, 2024
@t3chguy t3chguy changed the title element 1.11.86 update breaks older mac os x (pre- 11) Element no longer runs on MacOS 10.15 Nov 20, 2024
@t3chguy t3chguy pinned this issue Nov 20, 2024
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Labels
A-Packaging Packaging, signing, releasing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect
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