On ios unread message notification shown after call ends.

[askilashvili]

Steps to reproduce

On ios device after you end call on element application icon show new unread notification count (in red circle badge) when no new messages are arrived in reality. To my observation element application shows call event info (call started and ended) as unread messages. Every time you go to room to check whether there is actually new messages unread notification count lowers by one, but as soon as you kill element and reopen unread count returns.

EDIT
Phone and application updated to ios 16.4.1 and element 1.10.10 and behavior changed slightly. I will do few more tests to better describe new behavior and update accordingly.
If i log with android device i can see and check unread messages and they are not shown as unread anymore neither from android nor from ios device. That tells me ios application is unable to update event status on server after call.

Outcome

What did you expect?

Application shouldn't show unread message after placing and ending call until there is actually new unseen messages.

Your phone model

iphone13

Operating system version

ios 16.4.1

Application version

element version 1.10.10

Homeserver

synapse:v1.78.0

Will you send logs?

No

[barpaw]

I have same bug

[jacotec]

Same here!

[barpaw]

The error is repeatable and it is related to the fact that events related to calling generate notification events (the number of unread notifications on the app icon increases), but it is unknown in which room the unread notifications are. (They are not displayed as unread messages), so they are not marked in a way that allows you to guess in which room you have an unread notification. The problem is very annoying and causes a lot of confusion. Here's an example of how the error occurs: in a 1-1 conversation, make a web call to iOS, answer on iOS, then disconnect on iOS, close the application, see that you have 1 notification on the icon, open the app, and you don't know in which room you have an unread notification.

[barpaw]

This bug occurs on every 1-1 call.

[xi-ma]

Me and many users of my homeserver have the same bug (((
It's very VERY annoying!
We will be particularly grateful for help with this bug

[rumz26]

@barpaw @xi-ma @jacotec @askilashvili has anybody found a solution for 4-6 empty push notification message after/ along with call, Please share the solution or leads if you have found any...

[barpaw]

@barpaw @xi-ma @jacotec @askilashvili has anybody found a solution for 4-6 empty push notification message after/ along with call, Please share the solution or leads if you have found any...

I haven't found a solution to this problem :(

[rumz26]

@Velin92 can anyone please from element team suggest why this is happening ? @pixlwave @stefanceriu

[ShonP40]

Still an issue on the latest version of Element & iOS