Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

HEIC images don't render on Windows even when codec pack is installed #18699

Closed
ajkessel opened this issue Aug 23, 2021 · 1 comment
Closed

Comments

@ajkessel
Copy link

Steps to reproduce

HEIC images show up on iOS Element but not Windows Element. On Windows, I just see a blank space where the image should be.

Windows does not ship with HEIC support natively but it can be installed for $0.99 from https://www.microsoft.com/en-us/p/hevc-video-extensions/9nmzlz57r3t7 or for free per instructions here https://www.reddit.com/r/Windows10/comments/j58y6f/no_longer_free_windows_10_hevc_video_extensions/gggdy2z?utm_source=share&utm_medium=web2x&context=3

After installed HEIC support, at least some other Windows app (such as the native Photos client) display HEIC images, but Element Desktop still does not.

Can Element leverage this codec to render these images once it is installed in Windows?

What happened?

HEIC images don't appear

What did you expect?

HEIC images should appear

Operating system

Windows 10

Application version

Element version: 1.8.1 Olm version: 3.2.3

How did you install the app?

No response

Have you submitted a rageshake?

No

@MadLittleMods
Copy link
Contributor

Related to #9143 and #18519 which were both closed because it's more of a browser support problem: https://caniuse.com/heif

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Projects
None yet
Development

No branches or pull requests

2 participants