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UX : when a tab is locked, the language used is scary #26537

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estellecomment opened this issue Nov 9, 2023 · 3 comments · Fixed by matrix-org/matrix-react-sdk#11916
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O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Enhancement

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@estellecomment
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Steps to reproduce

  1. Where are you starting? What can you see?
    Open two element-web tabs, switch to the second, which locks the first. Go to the first tab, it is now locked. (as expected, this is fine)

Outcome

What did you expect?

A message that is friendly (since nothing bad has happened) and explains what to do next.

Something like this :

Screen Shot 2023-11-09 at 3 47 12 PM

What happened instead?

A message that is scary ("Error", and no details about what the error is, so lack of info stresses me out) and does not explain what to do about it. So I am scared that something is wrong, when actually things are functioning as expected.

Screen Shot 2023-11-09 at 3 54 27 PM

Operating system

No response

Browser information

No response

URL for webapp

app.element.io

Application version

Element version: 1.11.48 Crypto version: Olm 3.2.15

Homeserver

matix.org

Will you send logs?

No

@weeman1337 weeman1337 added X-Needs-Design S-Minor Impairs non-critical functionality or suitable workarounds exist O-Occasional Affects or can be seen by some users regularly or most users rarely labels Nov 9, 2023
@weeman1337
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Thanks for raising the issue. I've asked design for better texts.

@koko1928
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I've been in a similar situation and agree.

@gaelledel
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Thank you @estellecomment
Slight revision from your proposal:
Title: Element is connected in another tab
Body: Switch to the other tab to connect to Element. This tab can now be closed.

@weeman1337 Good to go

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Labels
O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Enhancement
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5 participants