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Can't set up for german e-mail provider "web.de" #226

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renepanke opened this issue Sep 9, 2021 · 7 comments
Closed

Can't set up for german e-mail provider "web.de" #226

renepanke opened this issue Sep 9, 2021 · 7 comments

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@renepanke
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What Happened

As I tried to set up my mail account I encountered the problem, that the application responded with "IMAP-Verification failed. Login failed. Please check your login credentials." (Self-translated from german to english).

I made sure that my provider allows to fetch the mails via IMAP and even tested it with geary, where it works.

The provider even provides the correct settings for requesting via IMAP. I made sure to follow these although these are even the default settings Mail will fill in the inputs.

Expected Behavior

I am able to receive my mail messages.

Steps to Reproduce

  1. Create an account on web.de
  2. Make sure in the online settings of your web.de account that you allowed fetching via IMAP.
  3. Try to fetch your mails via "Mail" on elementaryOS

Platform Information

  • elementary OS 6 Odin
  • Auf Basis von Ubuntu 20.04.3 LTS
  • Linux 5.11.0-34-generic
@marbetschar
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@SVYSHE I just registered an account with web.de and was succesfully able to add it in Online Accounts and receive mails in elementary Mail.

Can you please provide a screenshot of the error message from Online Accounts on your end?

@renepanke
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Sure, here you are!

error_msg
settings

@marbetschar marbetschar transferred this issue from elementary/mail Sep 9, 2021
@marbetschar
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I made a fix which potentially solves your issue: #225. Any chance you are able to confirm it works by compiling from source?

Please let me know if you need any guidance - I'm happy to help.

@marbetschar
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PS: If you'd rather not want to compile from source that's Ok too! Just let me know :)

@renepanke
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renepanke commented Sep 9, 2021

I possibly could but not today :/

I would suggest that I'll try to do it over the weekend :) Or I'll find a time slot tomorrow. Let's see.

P.S.: I wanted to take a look at Vala anyways hehe :D

@renepanke
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renepanke commented Sep 10, 2021

Great news, I can confirm after building from source that it properly works now!

Thanks for your quick reaction :) And love to the humble elementary community ;)

@marbetschar
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@SVYSHE glad to hear! 🥳

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