Could not open encoder

[Lehnemann]

Hi, I'm having this error when I'm trying to record a video from the screen: "Could not open the encoder". What I am possibly doing wrong?

Only this feature is not working.

My Windows is the version 23H2, home edition, not activated, compilation 22631.4249. And I was having this problem from Capturer version 1.6.0.

[ffiirree]

Have you tried v1.6.3 or modified the recording parameters? Some combinations of parameters can cause this problem.

[Lehnemann]

Have you tried v1.6.3 or modified the recording parameters? Some combinations of parameters can cause this problem.

I'm using right now. And it has the same problem. And I would like to thank because the app close itself when the bug happens before this version. Now it stays in the tray. It stays working when the bug occurs...

[ffiirree]

Thanks, but I can't reproduce the bug on my virutal Windows 10, could you clear the logging files "logs/CAPTURER-X.log" in the app's root folder first, then reproduce the issue and upload the logging files?

[Lehnemann]

Ok, I deleted the files from the logs folder and the log files only appeared on the third attempt.

CAPTURER-E-20241007-140620.24844.log
CAPTURER-I-20241007-140619.24844.log
CAPTURER-W-20241007-140620.24844.log

Could this occur when there is a change in input and output devices?

Now I saw the file CAPTURER-E-20241007-140620.24844.log and I noted the error in the file's path. The possible problem is in the name Video's folder. When the app run for the first time, it captures in a wrong way the name of the folder. It was the first time this happened...

[Lehnemann]

It was exactly that: the problem was with the name of the video's saving folder. When I made change it worked again.

[ffiirree]

It seems like a text encoding error, I don't known why your 'Video' folder is shown as 'V ??????? ?????? ????? ???? ??? ?? ?­deos', which should be an ascii path...

[Lehnemann]

It seems like a text encoding error, I don't known why your 'Video' folder is shown as 'V ??????? ?????? ????? ???? ??? ?? ?­deos', which should be an ascii path...

Thanks for your reply. 🙂
I run the English translated version, but my Video's folder name is in Portuguese. May be thats the case.

But it was the first time that this error shows up...🤔

But thanks a lot for your reply. Your software is amazing and you have helped us a lot!

I mean the entire community. Thank you very much for all your effort and dedication. 🎉👏