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Community Center Receptionist Plan

  • Build a fully functioning AI voice receptionist
  • Answers all incoming calls and answers questions
  • Transfers complex calls to the correct department
  • Outgoing calls to confirm and reschedule appointments

Session 1: Set-up

  1. Project overview, requirements, services used, approach
  2. Create GitHub repo
  3. Install project dependencies
  4. Set-up TWLO integration and create basic receptionist prompt

Session 2: Incoming Calls

  1. Flesh out receptionist (more info in prompt, upcoming events)
  2. Create RAG corpus (information about soccer and swimming programs)
  3. Create infoLookup tool
  4. Create callTransfer tool

Session 3: Outgoing Calls

  1. Import data (existing swim lesson schedule, students)
  2. Create daily job for upcoming lessons
  3. Base prompt for lesson reminders
  4. Create tool for changing appointments