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faq.php
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faq.php
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<!DOCTYPE html>
<!DOCTYPE html>
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="">
<meta name="author" content="Riley Lannon & Michael Wilke">
<title>EnArch | FAQ</title>
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<section id="about" class="container content-section">
<div class="row">
<h1 style="text-align:center">Frequently Asked Questions</h1>
<p style="text-align:center">If you are having computer issues, take a look at our FAQ before you email us or take your computer in for a fix. There may be a simple solution to your issue. Note that a computer restart may also be a quick and easy fix, but can be kind of a hassle. If neither the FAQ nor a computer restart solve your problem, please submit the form below.</p>
<ul class="nav nav-tabs faq-cat-tabs">
<li class="active"><a href="#faq-cat-1" data-toggle="tab">General</a></li>
<li><a href="#faq-cat-2" data-toggle="tab">Mac Specific</a></li>
<li><a href="#faq-cat-3" data-toggle="tab">Windows Specific</a></li>
</ul>
<div class="tab-content faq-cat-content">
<div class="tab-pane active in fade" id="faq-cat-1">
<div class="panel-group" id="accordion-cat-1">
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-1" href="#faq-cat-1-sub-1">
<h4 class="panel-title">
My computer is slow. What causes this, and how can I speed it up?
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-1-sub-1" class="panel-collapse collapse">
<div class="panel-body">
The cause depends on the source of the problem. You can usually identify the problem depending on what is delayed (downloads, videos, opening applications, games, etc.). If the problem seems to be related to the internet, go to <a href="http://www.speedtest.net">speedtest.net</a> to check your internet connection. If the connection speeds are slow, call your internet service provider and have them check it out (or raise your bandwidth). On the other hand, if your computer is just generally running slowly, check to see:<br/><br/></>a) How much free space you have. The less free space on your hard drive, the slower your computer will get.<br/><br/>b) How many programs are running. If you run Mac, you can press Command+Tab to see a list of your open programs, and use Command+Q to quit them (unlike Windows where you can simply click the X, Mac keeps the program open so you can close and open windows within the program). If you run Windows, you can open the Task Manager by clicking Control+Alt+Delete. It is important that you don't have more programs open than you need because this means more work for your CPU (central processing unit). The more work your CPU has to do, the slower it gets at performing the tasks you want it to.<Br/><br/>c) If you have a virus. Get a good anti-virus program to not only find and remove viruses on the computer, but keep you from getting more.
</div>
</div>
</div>
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-1" href="#faq-cat-1-sub-2">
<h4 class="panel-title">
I keep getting popups. How do I get rid of them?
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-1-sub-2" class="panel-collapse collapse">
<div class="panel-body">
First, check your browser settings. Some browsers have options that allow you to disable popups (it is possible that not <i>all</i> popups will be disabled, but most of them should be). If you still keep getting the popups —— especially when you're not using the internet —— you probably have adware, a sort of program that downloads or displays advertising material on your computer. Be sure to get a good anti-virus program to remove viruses and adware so that your computer will keep running smoothly.</p>
</div>
</div>
</div>
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-1" href="#faq-cat-1-sub-3">
<h4 class="panel-title">
My Battery Doesn't Hold As Much Charge As It Used To. Why Is This?
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-1-sub-3" class="panel-collapse collapse">
<div class="panel-body">
The batteries found in phones or laptops, called lithium-ion batteries, will gradually lose their maximum charge over time. There isn't much you can do to improve your battery life, but sometimes your battery may not display the correct charge. To change this, you can "recalibrate" your battery (this is different for every device, so a simple google search will yield the result you want). Batteries lose charge even if they aren't in use, and a battery that has not held any charge for a long enough time will end up losing its ability to recharge. Note that leaving your computer plugged in does not harm the battery —— once at 100%, the computer runs off of AC power.
</div>
</div>
</div>
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-1" href="#faq-cat-1-sub-4">
<h4 class="panel-title">
My computer froze. What should I do?
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-1-sub-4" class="panel-collapse collapse">
<div class="panel-body">
When you have a computer freeze, the only thing to do to fix it is restart the machine. You risk losing unsaved work, but there's no other option. To restart manually, find your computer's power button, and hold it down until the screen turns black. Be sure you don't just click it —— the computer might think that you're trying to put it to sleep (which will not fix the problem). You want to turn it off, maybe even leave it off for a minute, and turn it back on. Your computer should be back to normal.<br/><br/>If you experience computer freezes constantly, make sure you have an anti-virus program installed, and run a scan. Sometimes viruses cause your computer to freeze up and crash. If you do not have a virus, make sure all software is up to date. If you <i>still</i> experience contant freezes, have it looked at, as there may be a deeper problem that can't be answered through an FAQ.</p>
</div>
</div>
</div>
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-1" href="#faq-cat-1-sub-5">
<h4 class="panel-title">
What can I do to improve battery life?
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-1-sub-5" class="panel-collapse collapse">
<div class="panel-body">
There are a few things you can do to keep your battery from losing its charge quickly (note that these methods will not increase the maximum charge). <br/><br/>1) Turn off WiFi.<br/>When not in use, WiFi serves no purpose -- it simply wastes power. If you turn off your WiFi, you may notice your battery life increasing. <Br/><br/>2) Turn of Bluetooth.<br/>Though a useful feature, Bluetooth, like WiFi, serves no purpose when not being used. If you turn off your Bluetooth (assuming your computer has Bluetooth), your battery life may improve. <br/><br/>3) Close programs which are not in use.<br/>Not only do they slow down your computer, but programs that aren't in use just make your computer's processor (the CPU) do more work, which means it needs more power. Closing programs that aren't in use will improve battery life.<br/><br/>4) Do <b>not</b> disable a CPU core.<br/>Some computers have multiple CPU cores, which is a nice feature. This can speed up your computer and make it more powerful. Some people may assume that powering multiple cores will draw more power than only powering one, which seems logical. However, this is incorrect. Computers with multiple CPUs are designed to work more efficiently with all cores enabled, so disabling one will decrease the efficiency of the CPU. This will not only not improve battery life, but it may actually hurt it.</p>
</div>
</div>
</div>
</div>
</div>
<div class="tab-pane fade" id="faq-cat-2">
<div class="panel-group" id="accordion-cat-2">
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-2" href="#faq-cat-2-sub-1">
<h4 class="panel-title">
Spotlight Doesn't Work
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-2-sub-1" class="panel-collapse collapse">
<div class="panel-body">
If Spotlight (the conventient magnifying glass in the top right corner that allows you to find anything quickly on your Mac) doesn't seem to be working right (doesn't find things, for example), you can do multiple things in an attempt to fix it.<br/><br/><b>Restart Your Computer</b><br/>This should fix the problem, but if you don't want to do this (for whatever reason), there are other ways to fix it.<br/><br/><b>Kill SystemUIServer</b><br/>You may be able to solve the problem by going into "Activity Monitor" (go to the "Applications" folder, then the folder inside called "Utilities"), and finding the process called "SystemUIServer". Go to the upper left and click "Quit Process". Don't worry, this is completely safe and will not do anything to harm your computer (the process isn't necessary to computer function). In a couple seconds, Spotlight should be back to normal.<br/><br/><b>Rebuild the Index Manually</b><br/><br/><b>Note: <i>This Process Requires Terminal Commands! If You Are Uncomfortable Using Terminal, Do Not Use This Method!</i></b><br/><br/></>Find the Application "Terminal" (also located in /Applications/Utilities), and open it. Next, type in:<br/><br/><p style="text-indent:5em;font-family:courier;font-size:14px;">sudo mdutil -E /</p>The computer will ask for an administrator passowrd -- type it in. This process requires administrator privileges as a security feature.<br/><br/><b>Change Desktop Resolution</b><br/>If the icon highlights, but no search field appears, try changing your desktop resolution (in Preferences under Displays). Then change it back to your usual setting, and it should be fixed.
</div>
</div>
</div>
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-2" href="#faq-cat-2-sub-2">
<h4 class="panel-title">
When I turned on my Mac, I got a flashing folder with a "?". What does this mean and how do I fix it?
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-2-sub-2" class="panel-collapse collapse">
<div class="panel-body">
This problem occurrs when the cable connecting your hard drive to your motherboard is no longer functional —— it is worn, loose, or broken. The only way to fix this is to open up the back panel and replace said cable. This is NOT a home fix, unless you are experienced enough in computers to do it yourself and are okay with possibly voiding your warranty. Bring it into an Apple store and they should be able to fix it in ten minutes.
</div>
</div>
</div>
</div>
</div>
<div class="tab-pane fade" id="faq-cat-3">
<div class="panel-group" id="accordion-cat-3">
<div class="panel panel-default panel-faq">
<div class="panel-heading">
<a data-toggle="collapse" data-parent="#accordion-cat-3" href="#faq-cat-3-sub-1">
<h4 class="panel-title">
My Printer Doesn't Work. How do I fix it?
<span class="pull-right"><i class="glyphicon glyphicon-plus"></i></span>
</h4>
</a>
</div>
<div id="faq-cat-3-sub-1" class="panel-collapse collapse">
<div class="panel-body">
This is a pretty vague question and a fix really depends on the exact problem. But here are some steps that may solve the problem. If you cannot solve the problem, you may want to either submit the form and let us know exactly what is going on or contact whoever you bought the printer from.
<br/><br/><b>First Option:</b><br/><br/></>Check all of the hardware. Make sure there is power, and make sure all wired connections are secure (and connected in the right places). For a wired printer, make sure the cable is plugged in correctly, and that the cable is functional. For a wireless printer, make sure your internet connection and connection to the printer are both working. Most wireless printers will have some sort of test to check if it can connect to the computer.
<br/><br/><b>Second Option:</b><Br/><br/>
Use a troubleshooter. Oftentimes, the Windows troubleshooter will find the exact problem and tell you how to fix it.
<br/><br/><b>Third Option:</b><br/><br/>
Update the printer drivers. Drivers are essentially files on your computer that allow a piece of hardware to properly interface with your computer. These need to be installed and sometimes updated for proper functionality. If the printer came with a disk, that will contain the drivers and any other software needed. You can also find the drivers online, or update the drivers using Windows Update (this may not always work, though).
</div>
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</div>
</div>
</div>
</div>
</section>
<section id="form" class="container content-section">
<div class="row">
<div class="col-sm-4">
<h3>Contact Tech Support</h3>
<hr>
<address>
<strong>Email:</strong> <a href="mailto:enarchtech@gmail.com"> enarchtech@gmail.com</a><br><br>
</address>
</div>
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<div class="row">
<div class="col-xs-6 col-md-6 form-group">
<input class="form-control" id="name" name="name" placeholder="Name" type="text" required />
</div>
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<input class="form-control" id="email" name="email" placeholder="Email" type="email" required />
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<textarea class="form-control" id="message" name="message" placeholder="Message" rows="5"></textarea>
<br />
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</section>
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