Connect G Suite to FreeScout

[ConnectronX]

Hello,

We use Google as a mail provider using APP passwords

However, I get this message: Connection could not be established with host smtp.gmail.com [ #0]

No matter what I try, it won't allow a connection

PHP version: 8.1.22
FreeScout version: 1.8.113
Database: MySQL
Are you using CloudFlare: Yes what DNS

[freescout-helpdesk]

Try to insert the following code on line 131 in /config/mail.php file:

    'stream' => [
        'ssl' => [
            'allow_self_signed' => true,
            'verify_peer' => false,
            'verify_peer_name' => false,
        ],
    ],

After that clear cache and try again.

[ConnectronX]

I've done that now, but the same message keeps coming

( Outgoing emails Log records )

Send error. Connection could not be established with host smtp.gmail.com [ #0]. Message ID:

( Log records )

Undefined constant "FT_UID" {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Undefined constant "FT_UID" at /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/webklex/laravel-imap/src/config/imap.php:105)
[stacktrace]
#0 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/webklex/laravel-imap/src/IMAP/Providers/LaravelServiceProvider.php(66): require()
#1 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/webklex/laravel-imap/src/IMAP/Providers/LaravelServiceProvider.php(51): Webklex\IMAP\Providers\LaravelServiceProvider->setVendorConfig()
#2 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(586): Webklex\IMAP\Providers\LaravelServiceProvider->register()
#3 /home/cxy7ekhphfswe/Subdomains/www_replydesk/overrides/laravel/framework/src/Illuminate/Foundation/ProviderRepository.php(89): Illuminate\Foundation\Application->register()
#4 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(561): Illuminate\Foundation\ProviderRepository->load()
#5 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/RegisterProviders.php(17): Illuminate\Foundation\Application->registerConfiguredProviders()
#6 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(213): Illuminate\Foundation\Bootstrap\RegisterProviders->bootstrap()
#7 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(296): Illuminate\Foundation\Application->bootstrapWith()
#8 /home/cxy7ekhphfswe/Subdomains/www_replydesk/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(119): Illuminate\Foundation\Console\Kernel->bootstrap()
#9 /home/cxy7ekhphfswe/Subdomains/www_replydesk/artisan(62): Illuminate\Foundation\Console\Kernel->handle()
#10 {main}
"}

[freescout-helpdesk]

It looks like we can't help here. Someone needs to figure out why your server can't connect to smtp.gmail.com

[ConnectronX]

So it's not the server's fault, as other systems can connect to Google's mail server that are on the same server