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How can I assign a ticket to a service agent depending on working time? #4402

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ThomasBergmann123456 opened this issue Dec 5, 2024 · 1 comment

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@ThomasBergmann123456
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HI,
I want to assign a ticket to a service agent outside normal working times. Unfortunally the Out-Of-Office Module only sends auto-reply mails and with the existing automated tasks, I don't see a time is earlier or before rule.

Does anyone has a hint how to solve this?

PHP version:
FreeScout version: 1.8.159
Database: MySQL
Are you using CloudFlare: No
Are you using non-official modules: Yes

@freescout-help
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There is no such feature for now.

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