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Feature request: Conversation history format #923

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afawaz2 opened this issue Dec 9, 2020 · 0 comments
Closed

Feature request: Conversation history format #923

afawaz2 opened this issue Dec 9, 2020 · 0 comments
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help wanted Extra attention is needed

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@afawaz2
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afawaz2 commented Dec 9, 2020

The full conversation history is formatted as an html table, email clients are not able to parse those as a proper reply history and allow them to be collapsed.

Can we change the posting style to match other email clients? Instead of having the conversation just show the sender email, it would be something like this:

<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
**From:** Enterprise Operations <enterprise.ops@xxxxxxxxxxx.com>
**Sent:** Wednesday, December 9, 2020 3:06 PM
**To:** Admin User <a.b+admin@xxxxxxxxxxx.com>
**Subject:** [#22] Test reply format
@freescout-helpdesk freescout-helpdesk added the help wanted Extra attention is needed label Dec 10, 2020
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