Template Not Found error on upgrading Re:dash

[kchhina]

Issue Summary

Upgrading Re:dash throws TemplateNotFound error

Steps to Reproduce

1. Followed the upgrade steps mentioned in the manual. Upgraded from 0.9 to 0.11.0.b2016
2. Restarted using the redash_supervisord command
3. Re:dash gives a 500 Internal error. On looking at api_error.log, I get this error:

Traceback (most recent call last):
File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1817, in wsgi_app
response = self.full_dispatch_request()
File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1477, in full_dispatch_request
rv = self.handle_user_exception(e)
File "/usr/local/lib/python2.7/dist-packages/flask_restful/init.py", line 271, in error_router
return original_handler(e)
File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1381, in handle_user_exception
reraise(exc_type, exc_value, tb)
File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1475, in full_dispatch_request
rv = self.dispatch_request()
File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1461, in dispatch_request
return self.view_functionsrule.endpoint
File "/usr/local/lib/python2.7/dist-packages/flask_login.py", line 792, in decorated_view
return func(_args, *_kwargs)
File "/opt/redash/redash.0.11.0.b2016/redash/handlers/static.py", line 60, in index
client_config=json.dumps(client_config))
File "/usr/local/lib/python2.7/dist-packages/flask/templating.py", line 127, in render_template
return _render(ctx.app.jinja_env.get_or_select_template(template_name_or_list),
File "/usr/local/lib/python2.7/dist-packages/jinja2/environment.py", line 851, in get_or_select_template
return self.get_template(template_name_or_list, parent, globals)
File "/usr/local/lib/python2.7/dist-packages/jinja2/environment.py", line 812, in get_template
return self._load_template(name, self.make_globals(globals))
File "/usr/local/lib/python2.7/dist-packages/jinja2/environment.py", line 774, in _load_template
cache_key = self.loader.get_source(self, name)[1]
File "/usr/local/lib/python2.7/dist-packages/flask/templating.py", line 64, in get_source
raise TemplateNotFound(template)
TemplateNotFound: index.html

Technical details:

• Redash Version: 0.11.0.b2016
• Browser/OS: Chrome / Mac
• How did you install Redash: Amazon EC2 instance

[arikfr]

Does the /opt/redash/current/rd_ui/dist folder exist on your server?

[shaneog]

I have the same error. I started with the GCE image and ran the fabfile upgrade script.
The folder /opt/redash/current/rd_ui/dist does exist on my server.

[arikfr]

And /opt/redash/current/rd_ui/dist/index.html exists?

[shaneog]

Sorry @arikfr, I killed it and stopped trying to Re:dash to work.
If I have time in the next few days I'll try to start again and I'll update if I still have issues.

[arikfr]

Closing due to lack of feedback.

[JAINMANISH512]

same error And /opt/redash/current/rd_ui/dist/index.html exists

[arikfr]

If you get this error and the file exists, it might be that it loads wrong config for some reason. I recommend killing all Redash related processes (grep for redash in process list) and the run sudo /etc/init.d/supervisord_redash restart.

[JAINMANISH512]

I have tried that but the issue holds

[44px]

Hello.

I have same problem.

My setup:
Vagrant box ubuntu/trusty64 updated to latest version, with 2Gb memory.
Redash installed using provisioning script from this page: https://redash.io/help-onpremise/setup/setting-up-redash-instance.html
Updated to 0.12.0.b2449 using fabric script from this page https://redash.io/help-onpremise/maintenance/how-to-upgrade-redash.html (but I had this problem on 0.11 also)

Here are exception from logs:

==> /opt/redash/logs/api_error.log <==
[2016-11-30 21:27:05,604][PID:26579][ERROR][redash] Exception on /login [GET]
Traceback (most recent call last):
  File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1817, in wsgi_app
    response = self.full_dispatch_request()
  File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1477, in full_dispatch_request
    rv = self.handle_user_exception(e)
  File "/usr/local/lib/python2.7/dist-packages/flask_restful/__init__.py", line 271, in error_router
    return original_handler(e)
  File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1381, in handle_user_exception
    reraise(exc_type, exc_value, tb)
  File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1475, in full_dispatch_request
    rv = self.dispatch_request()
  File "/usr/local/lib/python2.7/dist-packages/flask/app.py", line 1461, in dispatch_request
    return self.view_functions[rule.endpoint](**req.view_args)
  File "/opt/redash/redash.0.12.0.b2449/redash/handlers/authentication.py", line 120, in login
    show_remote_user_login=settings.REMOTE_USER_LOGIN_ENABLED)
  File "/usr/local/lib/python2.7/dist-packages/flask/templating.py", line 127, in render_template
    return _render(ctx.app.jinja_env.get_or_select_template(template_name_or_list),
  File "/usr/local/lib/python2.7/dist-packages/jinja2/environment.py", line 851, in get_or_select_template
    return self.get_template(template_name_or_list, parent, globals)
  File "/usr/local/lib/python2.7/dist-packages/jinja2/environment.py", line 812, in get_template
    return self._load_template(name, self.make_globals(globals))
  File "/usr/local/lib/python2.7/dist-packages/jinja2/environment.py", line 774, in _load_template
    cache_key = self.loader.get_source(self, name)[1]
  File "/usr/local/lib/python2.7/dist-packages/flask/templating.py", line 64, in get_source
    raise TemplateNotFound(template)
TemplateNotFound: login.html
[2016-11-30 21:27:05,606][PID:26579][INFO][metrics] method=GET path=/login endpoint=redash.login status=500 content_type=? content_length=-1 duration=5.58 query_count=0 query_duration=0.00

index.html on its place:

vagrant@vagrant-ubuntu-trusty-64:~$ ll /opt/redash/current/rd_ui/dist/
total 84
drwxrwxr-x  7 ubuntu ubuntu  4096 Nov 20 08:59 ./
drwxrwxr-x  4 ubuntu ubuntu  4096 Nov 20 08:58 ../
-rw-rw-r--  1 ubuntu ubuntu  2408 Nov 20 08:59 app_layout.html
-rw-rw-r--  1 ubuntu ubuntu  1394 Nov 20 08:59 embed.html
-rwxrwxr-x  1 ubuntu ubuntu  1150 Nov 20 08:58 favicon.ico*
drwxrwxr-x  3 ubuntu ubuntu  4096 Nov 20 08:58 fonts/
-rw-rw-r--  1 ubuntu ubuntu 18254 Nov 20 08:58 google_login.png
drwxrwxr-x  2 ubuntu ubuntu  4096 Nov 20 08:59 images/
-rw-rw-r--  1 ubuntu ubuntu   188 Nov 20 08:59 index.html
-rw-rw-r--  1 ubuntu ubuntu  1762 Nov 20 08:59 login.html
-rw-rw-r--  1 ubuntu ubuntu   399 Nov 20 08:59 public.html
-rw-rw-r--  1 ubuntu ubuntu    31 Nov 20 08:58 robots.txt
drwxrwxr-x  2 ubuntu ubuntu  4096 Nov 20 08:59 scripts/
-rw-rw-r--  1 ubuntu ubuntu  1496 Nov 20 08:59 signed_out_layout.html
drwxrwxr-x  3 ubuntu ubuntu  4096 Nov 20 08:59 styles/
-rw-rw-r--  1 ubuntu ubuntu    53 Nov 20 08:59 vendor_scripts.html
drwxrwxr-x 12 ubuntu ubuntu  4096 Nov 20 08:58 views/

I tried:
sudo supervisorctl restart all
killed all processes with redash in name

What can I try else?

[arikfr]

@44px Add this line: export REDASH_STATIC_ASSETS_PATH="../rd_ui/dist/" to /opt/redash/.env and then restart everything again.

[44px]

@arikfr, yes, it helps. Thank you!

Maybe it should be added by default to .env by provisioning script?

[ranonah]

thanks @arikfr finally what i need just to add that line on .env
so stress before try to install on all ubuntu12, ubuntu 14 but have same result all day long hahahah...
Thanks!