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Linear integration no working on EU #68970

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rodolfoBee opened this issue Apr 16, 2024 · 9 comments
Closed

Linear integration no working on EU #68970

rodolfoBee opened this issue Apr 16, 2024 · 9 comments

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@rodolfoBee
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Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. Create a Sentry organisation in EU
  2. Install the Linear integration
  3. Try to create an issue in Linear from any existing Sentry issue

Detail: the integration must be uninstalled from any US organisation before setting it up in the EU.

Expected Result

The issue is created in Linear

Actual Result

Internal server error:
"error": "Error communicating with Sentry App service"

(event link)

Product Area

Settings - Integrations

Link

https://ent-curumas.sentry.io/settings/sentry-apps/linear/

DSN

No response

Version

No response

@getsantry
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getsantry bot commented Apr 16, 2024

Assigning to @getsentry/support for routing ⏲️

@getsantry
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getsantry bot commented Apr 16, 2024

Routing to @getsentry/product-owners-settings-integrations for triage ⏲️

@getsantry getsantry bot moved this from Waiting for: Support to Waiting for: Product Owner in GitHub Issues with 👀 2 Apr 16, 2024
@Dhrumil-Sentry
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The team is investigating this and will update here

@mfn
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mfn commented Apr 26, 2024

This is really a productivity bummer, I hope this gets resolved soon!

@getsantry getsantry bot moved this to Waiting for: Product Owner in GitHub Issues with 👀 2 Apr 26, 2024
@Dhrumil-Sentry
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The Linear integration was built by the Linear team so we've reached out to them for help in debugging the problem, Apologies for the delay on this but we will get this resolved

@Dhrumil-Sentry
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The Linear team has confirmed they've made the changes needed to support our EU region. If this issue is still occurring after a couple of hours please let us know 🙏

@rodolfoBee
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rodolfoBee commented May 7, 2024

It is working in my EU organisation.
@mfn let us know if it doesn't for you.

@mfn
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mfn commented May 7, 2024

It works \o/, thanks!

@mfn
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mfn commented May 8, 2024

Unfortunately it broke, I created a new issue -> #70497

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