Can't open help

[InfoLibre]

Installation and version

How did you install Parlatype?

• From git? If yes, please paste the output of git log -1 --pretty=oneline

• From tarball? If yes, please paste the output of parlatype --version

• From a distro package?
  Please add information about that package, like the version or where you got it from.

I installed Parlatype version 1.5.4, from PPA for Ubuntu.

Your desktop environment

• What's your distro? (name and version, if applicable)
  I'm using Linux Mint 18.2, french language.
• What's your desktop environment? (GNOME, KDE, XFCE ...)
  MATE 1.18.0.
• If it's about LibreOffice helpers: What's your LibreOffice version?

Issue

• What is not working as expected?
  When pressing F1, the help menu don't appears, there's an error message.

• Does it happen all the time?
  Yes.

• Did it work in the past (a regression)?

• What steps are needed to reproduce it?
  Start Parlatype and press F1.

• If you start Parlatype from terminal, is there any error output?

Other information

Please add any other information that might be useful.

For example if there is a problem with the display of the waveform, which theme do you use?
Maybe a screenshot can illustrate the problem.

[gkarsay]

Thanks for the bug report! Please do the following in a terminal:

ls /usr/share/help/C/com.github.gkarsay.parlatype/
There should be some files listed. Do you have them?

yelp help:com.github.gkarsay.parlatype
This should show you the help pages. Does it work? If it doesn't work, please rerun it this way and paste the output:
LANGUAGE=C yelp help:com.github.gkarsay.parlatype

Please paste also the output of this command:
apt-cache policy parlatype

By the way, the help is not translated to french yet. But you should see at least the english help pages.

[InfoLibre]

ls /usr/share/help/C/com.github.gkarsay.parlatype/
drag-and-drop.page first-steps.page keyboard-shortcuts.page media-keys.page selections.page
figures index.page legal.xml preferences.page timestamps.page

yelp help:com.github.gkarsay.parlatype shows the help in a new window but in english, not in french.

$ apt-cache policy parlatype
parlatype:
Installé : 1.5.4-0ubuntu1~xenial1
Candidat : 1.5.4-0ubuntu1~xenial1
Table de version :
*** 1.5.4-0ubuntu1~xenial1 500
500 http://ppa.launchpad.net/gabor-karsay/parlatype/ubuntu xenial/main amd64 Packages
100 /var/lib/dpkg/status

[gkarsay]

So it is installed but doesn't show up. I found a bug report on Ubuntu that suggests that it might be MATE specific: https://bugs.launchpad.net/ubuntu/+source/yelp/+bug/1360756

Do you have the same problem for other applications?

[InfoLibre]

I did not have this problem yet.

[gkarsay]

Do you have a file named /usr/share/applications/yelp.desktop?

What is the output of this command?:
xdg-mime query default x-scheme-handler/help

If there is no ouput and you have the desktop file, please do this:
xdg-mime default /usr/share/applications/yelp.desktop x-scheme-handler/help

Log out, log in and check whether Parlatype launches help.

[InfoLibre]

xdg-mime query default x-scheme-handler/help :
yelp.desktop

I executed the command xdg-mime default /usr/share/applications/yelp.desktop x-scheme-handler/help and rebooted and I've got always the error.

I'm using Linux Mint MATE 18.3 now. You should install it into VirtualBox and test, I think you could reproduce the error.

[gkarsay]

I downloaded a virtualbox image from osboxes.org for Linux Mint 18.2 Sonya, Mate version, 32 bit. After apt-get update && upgrade I installed Parlatype from git master and I can't reproduce this issue, help pages are shown.

I uninstalled Parlatype, installed it new from PPA version 1.5.4. Same picture here: I can't reproduce the issue. Finally I switched language to French. There is no difference, it's working as it should.

At the moment I have no idea why it's not working for you. I have no other recommendation than uninstalling and installing again.

[jdittrich]

Can't reproduce either (Ubuntu 19.10, x64)