Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Closed tickets have no details #11876

Closed
2 tasks done
tomSDL opened this issue Jun 10, 2022 · 3 comments
Closed
2 tasks done

Closed tickets have no details #11876

tomSDL opened this issue Jun 10, 2022 · 3 comments
Assignees
Labels

Comments

@tomSDL
Copy link

tomSDL commented Jun 10, 2022

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.1

Bug description

When closing a ticket the details disappear from view. Any follow-ups, solutions, tasks etc. disappear. Reopening the ticket makes them appear again.

Edge and chrome have the same issues.

image

Relevant log output

No response

Page URL

https://helpdesk/glpi/front/ticket.form.php?

Steps To reproduce

Close ticket
Info gone
Open ticket
Info back

Your GLPI setup information

Debian 10

Anything else?

No response

@cconard96
Copy link
Contributor

Please provide the requested log output.
Specifically, entries from files/_log/php-errors.log and files/_log/sql-errors.log from around the time you tried viewing a closed ticket.

@tomSDL
Copy link
Author

tomSDL commented Jun 10, 2022

php-errors.log

This appears when I open a closed ticket

[2022-06-10 16:12:25] glpiphplog.CRITICAL: *** Uncaught Exception TypeError: array_merge(): Argument #2 must be of type array, null given in /var/www/html/glpi/src/CommonITILObject.php at line 69 32
Backtrace :
src/CommonITILObject.php:6932 array_merge()
src/Ticket.php:4387 CommonITILObject->getTimelineItemtypes()
src/CommonGLPI.php:657 Ticket->showForm()
ajax/common.tabs.php:111 CommonGLPI::displayStandardTab()

I then disabled the newly released updated onetimesecret plugin I installed a few days again and now the dispay is fine again.

@cconard96
Copy link
Contributor

Fixed via #11880

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Projects
None yet
Development

No branches or pull requests

2 participants