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[GLPI 9.1] e-mail capture : attached picture is not atttibuted to the e-mail sender #1409

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mi-cha-el opened this issue Dec 7, 2016 · 1 comment
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@mi-cha-el
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When automatically capturing an e-mail to create a new ticket, the e-mail content is attributed to the e-mail author but the attached picture (if any) is attributed to another random user.
Seems that this 'random user' is someone connected to GLPI when the e-mail is captured.

[French]
Lorsqu'un e-mail est capturé automatiquement par GLPI, le texte est bien attribué à l'expéditeur lors de l'ouverture de ticket mais l'image éventuelle qui figure en pièce jointe est attribuée à un utilisateur de GLPI au pif, apparemment quelqu'un qui serait connecté sur l'appli au moment de la capture du mail.
[/French]

[code]

GLPI 9.1 ( => /var/www/glpi)

Server

Operating system: Linux SRV-GLPI 3.16.0-4-amd64 #1 SMP Debian 3.16.36-1+deb8u2 (2016-10-19) x86_64
PHP 5.6.27-0+deb8u1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2,
calendar, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml,
mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets,
standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, zip, zlib)
Setup: max_execution_time="300" memory_limit="128M" post_max_size="55M" safe_mode="" session.save_handler="files"
upload_max_filesize="50M"
Software: Apache/2.4.10 (Debian) (Apache/2.4.10 (Debian) Server at XXXX.XXXXXXXX.fr Port 80)
Mozilla/5.0 (Windows NT 6.1; rv:48.0) Gecko/20100101 Firefox/48.0
Server Software: (Debian)
Server Version: 5.5.52-0+deb8u1-log
Server SQL Mode:
Parameters: glpi@localhost/glpi
Host info: Localhost via UNIX socket

OK/var/www/glpi/config : OK
OK/var/www/glpi/files : OK
OK/var/www/glpi/files/_dumps : OK
OK/var/www/glpi/files/_sessions : OK
OK/var/www/glpi/files/_cron : OK
OK/var/www/glpi/files/_graphs : OK
OK/var/www/glpi/files/_lock : OK
OK/var/www/glpi/files/_plugins : OK
OK/var/www/glpi/files/_tmp : OK
OK/var/www/glpi/files/_rss : OK
OK/var/www/glpi/files/_uploads : OK
OK/var/www/glpi/files/_pictures : OK
OK/var/www/glpi/files/_log : OK

Libraries

htmLawed version 1.1.21 in (/var/www/glpi/lib/htmlawed)
phpCas version 1.3.4 in (/var/www/glpi/vendor/jasig/phpcas/source)
PHPMailer version 5.2.16 in (/var/www/glpi/vendor/phpmailer/phpmailer)
Zend Framework in (/var/www/glpi/vendor/zendframework/zend-loader/src)
zetacomponents/graph in (/var/www/glpi/vendor/zetacomponents/graph/src)
SimplePie version 1.4.1 in (/var/www/glpi/vendor/simplepie/simplepie/library)
TCPDF version 6.2.12 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iacaml/autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)

LDAP directories

Server: '192.168.1.218', Port: '389', BaseDN: 'dc=XXXXX,dc=XXXXXXXXX,dc=fr', Connection filter:
'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(!(samaccountname=$)))', RootDN:
'glpi', Use TLS: none
Server: '192.168.1.219', Port: '389', BaseDN: 'dc=XXXXX,dc=XXXXXXXXX,dc=fr', Connection filter:
'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(!(samaccountname=
$)))', RootDN:
'glpi', Use TLS: none
Server: '192.168.1.220', Port: '389', BaseDN: 'dc=XXXXX,dc=XXXXXXXXX,dc=fr', Connection filter:
'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(!(samaccountname=*$)))', RootDN:
'glpi', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP (XXXXXXXXXXXXXXXXXXXXXXXX)

Mails receivers

Name: 'XXXXXXXXXXXX@XXXXXXXXXXXX.fr' Active: Yes
Server: '{XXXXXXXXXX.XXXXXXXX.fr:143/imap/novalidate-cert/tls}INBOX' Login: 'XXXXXX' Password: Yes

Plugins list

databases            Name: Bases de données               Version: 1.9.0      State: Enabled
escalade             Name: Escalades                      Version: 2.1.0      State: Not activated
tasklists            Name: Liste des tâches               Version: 1.1.0      State: Enabled
mailanalyzer         Name: Mail Analyzer                  Version: 1.2.4      State: Enabled
purgelogs            Name: Purge de l'historique          Version: 1.2.2      State: Enabled
reports              Name: Rapports                       Version: 1.9.1      State: Not activated
dashboard            Name: Tableau de bord                Version: 0.7.7      State: Enabled

[/code]

@trasher trasher added the bug label Jan 10, 2017
@trasher trasher added this to the 9.1.2 milestone Jan 10, 2017
@trasher
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trasher commented Jan 18, 2017

Duplicates #1476 :)

@trasher trasher closed this as completed Jan 18, 2017
@trasher trasher removed this from the 9.1.2 milestone Jan 18, 2017
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